[Announcement] Website, Forums, & Registration Downtime April 14, 2017

YavieyYaviey Guest, Blocked ✭✭✭
Greetings! We are experiencing higher than normal traffic on the website right now which is causing some functionality to become unstable for the website forums, and registrations. We are in the process of fixing it and expect it be resolved by no later than 5:00 PM PDT.

Thank you for your patience!
Ashes of Creation Community Manager

Comments

  • YavieyYaviey Guest, Blocked ✭✭✭
    Hi all,

    The website is back up with full functionality. We were able to complete our fixes a little over an hour ahead of schedule. Thank you very much for your patience!

    Please note that NEW accounts created during our downtime (approximately 11:00 AM - 3:30 PM PDT) were unable to be attached to our referral program. These have to be manually added. We expect this process to be completed by no later than Tuesday, April 18, 2017. Please check back on this thread with further updates and let us know if you have any questions.

    Thank you!
    Ashes of Creation Community Manager

  • PowerslavePowerslave Member
    Thats why mine says "The affiliate area is available only for registered affiliates." . Thanks guys keep up great work.
  • Same, was wondering what that meant. Thanks for the update.
  • MordekaiserMordekaiser Member
    Angry response about unfair system designed to hold me down !
  • YavieyYaviey Guest, Blocked ✭✭✭
    Our manual fixing of accounts is taking longer than normal and we may need an additional day or two to fix things. Please be patient and we will get everyone sorted.
    Ashes of Creation Community Manager

  • TwistTwist Member ✭✭
    My posts are not showing up in my profile history as well as on occasion when I log to my profile it will show someone elses profile. I refresh and it fixes it. but I wanted to let you folks know.

    Twist
  • YavieyYaviey Guest, Blocked ✭✭✭
    [quote quote=8829]My posts are not showing up in my profile history as well as on occasion when I log to my profile it will show someone elses profile. I refresh and it fixes it. but I wanted to let you folks know.

    Twist

    [/quote]

    Thank you for letting us know, Twist! Right after we finish the manual updates for people who still need Affiliate access we will take a look at what's going on with your profile.
    Ashes of Creation Community Manager

  • YavieyYaviey Guest, Blocked ✭✭✭
    [quote quote=7171]Thats why mine says “The affiliate area is available only for registered affiliates.” . Thanks guys keep up great work.

    [/quote]

    Your account should be fixed, Powerslave. Please take a look when you get a chance.
    Ashes of Creation Community Manager

  • YavieyYaviey Guest, Blocked ✭✭✭
    [quote quote=7176]Angry response about unfair system designed to hold me down !

    [/quote]

    Mordekaiser, your account should also be fixed now, too. Please take a look when you get a chance.
    Ashes of Creation Community Manager

  • ByrdicusByrdicus Member
    I know yall are still pretty busy fixing accounts, but mine needs some loving too. ;-) I wish to begin referring folks. Thank you in advance!
  • PhluXxPhluXx Member
    I'm also still unable to refer people.

    And my profile 'Comments' tab is empty it says "You have not made any comments."

    Thanks for the help I appreciate it.
  • YavieyYaviey Guest, Blocked ✭✭✭
    [quote quote=9122]I know yall are still pretty busy fixing accounts, but mine needs some loving too. I wish to begin referring folks. Thank you in advance!

    [/quote]

    Fixed!
    Ashes of Creation Community Manager

  • YavieyYaviey Guest, Blocked ✭✭✭
    [quote quote=9227]I’m also still unable to refer people.

    And my profile ‘Comments’ tab is empty it says “You have not made any comments.”

    Thanks for the help I appreciate it.

    [/quote]

    Fixed!
    Ashes of Creation Community Manager

  • TwistTwist Member ✭✭
    Thank you!!!
  • ByrdicusByrdicus Member
    Thank you so much!
  • PhluXxPhluXx Member
    You lads are brilliant thank you very much!

    But I'm now having the same profile issue that Twist was having. Where it when clicking on my profile it will link me to someone else.

    Not sure if this is the place to post such a thing.
  • YavieyYaviey Guest, Blocked ✭✭✭
    If anyone else still hasn't had their affiliate status updated, please post here and we will get you fixed.
    Ashes of Creation Community Manager

  • YavieyYaviey Guest, Blocked ✭✭✭
    [quote quote=9341]You lads are brilliant thank you very much!

    But I’m now having the same profile issue that Twist was having. Where it when clicking on my profile it will link me to someone else.

    Not sure if this is the place to post such a thing.

    [/quote]

    This is a web bug that our team is also currently looking into.
    Ashes of Creation Community Manager

  • ShinigamiqtShinigamiqt Member
    [quote quote=9661]
    PhluXx wrote:
    You lads are brilliant thank you very much!

    But I’m now having the same profile issue that Twist was having. Where it when clicking on my profile it will link me to someone else.

    Not sure if this is the place to post such a thing.


    This is a web bug that our team is also currently looking into.

    [/quote]

    That bug has remained for more than 5 months and also there is many other issues regarding forums. We miss many standard functions like private messages, notifications etc. The tagging function dosent really seem to work as intended/dosent serve any purpose, the size for images and signatures isnt restricted and overall the interface is not really optimal if there is going to be alot users in these forums.
  • YavieyYaviey Guest, Blocked ✭✭✭
    [quote quote=9670]
    Yaviey wrote:

    PhluXx wrote:
    You lads are brilliant thank you very much!

    But I’m now having the same profile issue that Twist was having. Where it when clicking on my profile it will link me to someone else.

    Not sure if this is the place to post such a thing.


    This is a web bug that our team is also currently looking into.


    That bug has remained for more than 5 months and also there is many other issues regarding forums. We miss many standard functions like private messages, notifications etc. The tagging function dosent really seem to work as intended/dosent serve any purpose, the size for images and signatures isnt restricted and overall the interface is not really optimal if there is going to be alot users in these forums.

    [/quote]

    Hi Shinigamiqt, it has persisted for some time that is true. We now have more hands available to help out. We are looking into a total revamp of the forums which would allow the standard features you discussed.
    Ashes of Creation Community Manager

  • I'm also one of the ones that is unable to refer people if you could have a look at my account please! :)
  • csoni06csoni06 Member
    Could you fix mine as well, I'm still getting "The affiliate area is available only for registered affiliates." ?
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