Error Code 5 when trying to launch game

Description:
Upon clicking the launch game button I am met with this.

Had this issue from this night whereas yesterday's stress test was fine.

Bug Reproduction Steps:
Launching the game after an update to log in and play with the launcher being run as administrator

Expected Result:
For the game to successfully launch without incident.

Bug Report - Actual Results:
Error code appears and nothing else, game does not launch and still remain within the launcher.

Reposting this as I saw someone else with the same problem as me post his within the wrong section of the forum. Thus far I have tried the following:

-Repair
-Uninstall & Reinstall
-Permissions of all folders and files set to admin manually including taking ownership (I did this as similar error code 5 tend to be permission issues.)
-running as either admin or just as a user.
-Bypassing the launcher by booting up the application for the game itself AOCclient.exe (just produced error code 10 but is honestly the closest I have got this night to playing the game.)
--launching the game not in Administrator but as a User which produces another different error about the operation needing to be elevated,

For now I am stumped if I missed something but honesty too tired at this point to continue so will check back tomorrow but any and all assistance would be greatly appreciated and I hope this report was helpful.

With Regards
Desseus

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Comments

Desseus

Had to reinstall windows and make sure it was the latest version and this fixed it for me, worth trying DISM or SFC first however within command prompt see if that will fix your issues before wiping but otherwise you got no choice sadly.

Neglek

[FIXED] FULL PC RESET if you run into error 5 ( don’t forget to save important files b4. Hello! I was told by @Alluring on discord, that error 5 was some sort of “permissions” error/issue. I used that and my own context clues too conclude the tweaks/enhancements i have made too my own pc allowed my permissions too get changed. Not knowing how to adjust my permissions i simply saved my important files and Reset my computer completely, full deletion of all data and I redownloaded windows through the cloud. Downloaded the game normally and never received the error again. Hope this helped anyone else having this issue!

Buon

[FIXED] Right click on the launcher, select properties, select security. Choose your account on windows. give full permissions.

jbazz

i do this and everything gona right.
[FIXED] Right click on the launcher, select properties, select security. Choose your account on windows. give full permissions.

haelin

Yea, this is a weird issue. I actually remove accounts and elevate my windows account to administrator and I've never had problems until now with the Ashes of Creation launcher. I tried giving more than just the AoC folder full admin privileges and it didn't work.

Last week, I reformatted and it launched the game and worked fine, but once I did my normal stuff like disabling UAC and LUA in the registry, I went back to having a code 5 error. I even reverted everything back to default and it never fixed it.

I'm still trying to find fixes involving this without reformatting again. But it seems reformatting is the only way if the admin elevation tactic with folder permissions doesn't work.

Mittnck

Even the most basic and low-quality MMORPGs can be launched and played without issues, yet here we are trying to find a solution to a ridiculous error. I still can’t understand why the developers haven’t focused on this issue. Many users are experiencing problems because of a silly bug, and from what I’ve seen, the developers aren’t even addressing it—while the players are left scrambling to find a fix on their own.

Vicious_Cough

Mittnck wrote: »

Even the most basic and low-quality MMORPGs can be launched and played without issues, yet here we are trying to find a solution to a ridiculous error. I still can’t understand why the developers haven’t focused on this issue. Many users are experiencing problems because of a silly bug, and from what I’ve seen, the developers aren’t even addressing it—while the players are left scrambling to find a fix on their own.

this, 100% this, infuriating

MargaretKrohn

@haelin @Mittnck and @FknSteve were you able to resolve this issue?

Please try to right click on the launcher > select properties > select security > choose your account on windows > give full permissions

Let us know if that resolves your issue.

Also, totally understand the frustration—this kind of issue is annoying, especially during testing. The team is actively working on it, and we really appreciate everyone hanging in there while we track it down.

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