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Launcher Issues & Bugs

13

Comments

  • victor001brvictor001br Member, Alpha Two
    edited October 31
    the problem is solved (at least here)! i can login in the main site not. GL HF
  • MindsEyeMindsEye Member, Alpha Two
    edited October 31
    l5n5ajp2xgar.png


    After the 2 hour downtime, when the servers were up again, the error came back. This is the OS trace of what was happening during the time when the errors occurred
  • eLARAKIeLARAKI Member, Alpha Two, Early Alpha Two
    edited October 31
    Had the same issue since A2 started....
  • MindsEyeMindsEye Member, Alpha Two
    edited October 31
    I am getting nonstop errors related to this call in the launcher application "onecore\net\netprofiles\service\src\nsp\dll\namespaceserviceprovider.cpp(550)\"

    It appears in the source code there might be a call for GetHostByName and it has been deprecated! and the call cannot go through and as a result the launcher wont kick off things properly
    To the Developers:
    Replace GetHostByName with GetHostName - https://stackoverflow.com/a/70978244


    I should add that having the firewall off has no effect
  • MindsEyeMindsEye Member, Alpha Two
    edited October 31
    Solved!!! Spybot was the cause ! Once I turned off "Live Protection" game started normally Solved Time to fix 28.5 hours!
  • deshkedeshke Member, Alpha Two, Early Alpha Two
    Description
    title.

    Bug Reproduction Steps
    try to login within the launcher while the login server is down (you want to patch for example)

    Expected Result
    don't get your credentials wiped


    Bug Report - Actual Result
    launcher resets saved credentials
  • dBug04dBug04 Member, Alpha Two
    Launcher Redownloads everything? on new patch if previous patch didnt finish downloading

    Description
    I have very slow internet (6MBit/s) and i am still trying to download the client. I am under the impression, if i did not finish downloading the client and a new patch is released, the launcher is redownloading everthing or atleast more than it should.

    But i can't tell, if that is really the case, because the launcher only show percentages and not how much needs to be downloaded again and i have no clue, how big the client currently is. So maybe the launcher is reusing previously downloaded data, maybe not.

    What i can observe, that i have in the install folder a folder .patcher wich currently contains 3 folders with duplicated files.
    So my assumation is, there is a folder for each patch you release.

    current folders:
    - unknown_AocAwsProd-108E7538C68F45874BA36F6C2BB76671_AocAwsProd (created 10/26 13,6 GB)
    - unknown_AocAwsProd-BE1204B6FC32CB5543A4E8446E2EFE09_AocAwsProd (created 10/24 31,2GB)
    - unknown_AocAwsProd-E552687973FC77872C2BC57F2A02B9DE_AocAwsProd (created 10/27 19.4GB currently patching)

    so if patches in progress dont really merges the downloads of unfinished downloaded patches and only merges the completed downloaded client with new patch deltas, then i will never be able to finish the download, if you release more often then it takes me to download one patch.

    What is also not helping, that if the servers go offline, the downloads are not continued automatically. So downloading while i am sleeping, could be interupted. Which i understand that this is perfectly fine in an alpha.

    Bug Reproduction Steps

    have slow internet. and take longer to download per patch than patches are released

    Expected Result

    -reuse existing downloaded data from previously not finished versions (which may already be the case, but i cant really tell, but my install folder is already 86gb which seems a lot for an alpha with not that much content)
  • iBlightersiBlighters Member, Founder, Kickstarter, Alpha Two, Early Alpha Two
    edited October 31
    When I click the login button on the launcher I get the error pictured below.
    r6s6qdvts951.png

    I've tried searching for the fix for this for a few days now and haven't been able to find one. If anyone could help out that'd be grand.
  • dBug04dBug04 Member, Alpha Two
    edited October 31
    The client is finally patched now and I can start the game.

    So hard to say, if this is a real issue or just a lack of clarification of real progress
  • angellore644angellore644 Member, Alpha Two
    Howdy yall,
    so i didn't see this posted anywhere else and i know its a very low priority, but the intrepid launcher never "fully" closes for me when i hit the X it closes but still runs hidden in my background process, this prevents it from opening again

    i have to go into Ctrl+Alt+Del and search it then end task to be able able to open the Launcher again

    btw keep up the amazing work Intrepid!!
  • DrungleDrungle Member, Alpha One, Alpha Two, Early Alpha Two
    edited October 31
    Mine freezes after it's been running for a while. For example, last night I exited the game after servers came down, I put the computer to sleep and now it won't open or close. It will prompt you with a menu, but nothing will actually happen. Like angellore644 mentioned, you have to force close it. I also notice this happening even if the computer hasn't been asleep, just if the launcher has been running for an extended period of time. I did a memory dump of the launcher before force closing it if the mods/devs want it.

    ax0gb8mkr7ei.png
  • forbidden2005forbidden2005 Member, Founder, Kickstarter, Alpha Two, Early Alpha Two
    Discussion Title - Log in bug

    Description
    When logging in, I receive a socket bug saying the connected party did not respond in time.

    Bug Reproduction Steps
    so far 10/10 times, making it impossible to log in

    Expected Result
    Log in normally through the authentication server

    Bug Report - Actual Result
    Wont let me copy/past it
  • forbidden2005forbidden2005 Member, Founder, Kickstarter, Alpha Two, Early Alpha Two
    edited October 31
    Update: trying to click the "create account" button gives a 504 error saying ashesofcreation.com is offline
  • ZlordxZlordx Member, Alpha Two
    edited October 31
    Same bug here
  • CwalkCwalk Member, Alpha Two
    edited October 31
    This isn't a bug. Check the alpha-news channel in the Discord.
  • mdirmyermdirmyer Member, Alpha Two
    edited October 31
    no I have not found a work around as of yet.
  • KotakoKotako Member, Alpha Two
    edited October 31
    Download and install the latest version from the Microsoft website. Reinstalling the game is generally unnecessary just for the redistributable update.
    Here’s how to proceed:
    1. Download the Latest Visual C++ Redistributable:
    Go to the Microsoft Visual C++ Redistributable page.
    Download the appropriate version for your system (x86 or x64) and install it.
    To decide which Visual C++ Redistributable version to download, check whether your system is 32-bit or 64-bit:
    1. Most Common Choice:
    For most modern systems (running Windows 10 or 11, 64-bit), download the x64 version.
    2. Alternative for Older Systems:
    If you’re running a 32-bit Windows OS, download the x86 version.
  • pyrealpyreal Member, Warrior of Old, Alpha Two, Early Alpha Two
    edited October 31
    Kotako wrote: »
    Download and install the latest version from the Microsoft website. Reinstalling the game is generally unnecessary just for the redistributable update.
    Here’s how to proceed:
    1. Download the Latest Visual C++ Redistributable:
    Go to the Microsoft Visual C++ Redistributable page.
    Download the appropriate version for your system (x86 or x64) and install it.
    To decide which Visual C++ Redistributable version to download, check whether your system is 32-bit or 64-bit:
    1. Most Common Choice:
    For most modern systems (running Windows 10 or 11, 64-bit), download the x64 version.
    2. Alternative for Older Systems:
    If you’re running a 32-bit Windows OS, download the x86 version.

    You the man.
  • SpifSpif Member, Alpha Two
    About the only good thing that can be said about the patching process is that the download is very small, and it eventually leads to a patched game. The bad things:
    • Patching even a very small download takes a very long time. ~5 seconds of download lead to 20+ minutes of patching
    • My computer is mostly unusable during patching, even for simple mostly-text reddit boards
    • Multiple patches per day, which is probably a short term situation
    The SSD occasionally peaks ~400 MB/s during this process. But there are long periods of no writes, so it's possible that merging is happening in memory, and I only have 16 GB. That may be the real bottleneck. I'll be adding another 32 GB RAM (long overdue) before next weekend, so I'll see.

    While on the wait screen to enter a server for some reason the client is continuously reading ~100-150 MB/s from the disk. This does not taper off even after 20 min in queue. It does stop once I get in and the game fully loads.
  • EltorakEltorak Member, Alpha Two
    When using the launcher, if you reinstall(as install wasn't working) and don't have enough HDD space. It displays the required amount in MB instead of GB. example "you require 440,734MB free"
  • Vale SadarVale Sadar Member, Alpha Two
    edited October 31
    70kyrxgdpvjb.png
    same but i get this
  • DumDuck55DumDuck55 Member, Alpha Two
    edited October 30
    After logging in and waiting this error pops up
    yarilb7hf8pq.png
  • DumDuck55DumDuck55 Member, Alpha Two
    edited October 31
    Forgot to mention but this error was also happening during the weekend
  • AszkalonAszkalon Member, Alpha Two
    edited October 31
    So we two have basically the same Error Message.


    The Question is only -> WILL IT f~xxx us over next Friday ? :sweat_smile: i have no Idea. Hopefully not.
    a50whcz343yn.png
    ✓ Occasional Roleplayer
    ✓ Guild is " Balderag's Garde " for now. (German)
  • PuddlejumperPuddlejumper Member, Alpha Two
    qydlgwd5d08t.png
    i have been defeated.
  • ozirizoziriz Member, Alpha Two
    I'm getting this after installing the launcher:

    6pqa0t6g2dq6.png
  • PuddlejumperPuddlejumper Member, Alpha Two
    edited November 1
    New Launcher same bug, any help of what to look for/how to fix?40hbx9nb2f02.png
    this is new install of windows all updates
  • SnowjadeSnowjade Member, Alpha Two, Early Alpha Two
    edited November 1
    Fix For "Unable to authenticate to Intrepid Cloud Services. Please try again after a few moments".

    Reason For Issue: Game not installing the required programs before hand. There's a list after downloading installer. You have to manually install them. Windows one C++ is available with a google search. So is web Viewer. BUT-the Easy anti cheat will not install itself, so it can't authenticate.

    FIX:
    Close Launcher. > Search windows for EAC installer location: open file and search for:
    EasyAntiCheat_EOS_Setup.exe

    go to it's file location.

    Right click the file and select create shortcut. Move shortcut to desktop. (windows 11 right click file > show more options>create shortcut.)

    Right click shortcut and select properties.

    In the Target box, after the existing text, add the words "install prod-fn" without quotes. The text should show:

    EasyAntiCheat_EOS_Setup.exe" install prod-fn

    Apply and save.

    Double-click shortcut. Easy anti cheat will install itself. Start your game launcher.

    I had to repeatedly reinstall launcher to see the names of the programs. It tells you upon reinstall of launcher. Get the program names from there
  • SnowjadeSnowjade Member, Alpha Two, Early Alpha Two
    edited November 1
    hope this helps!
  • PeklaPekla Member, Alpha Two
    edited November 1
    fwzzkh28c99e.png
    any advice?
    I have downloaded like 60% of the game and then it got interupted
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