Glorious Alpha Two Testers!

Alpha Two Phase II testing is currently taking place five days each week. More information about testing schedule can be found here

If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.

Game constantly freezes

todddepritodddepri Member, Alpha Two
in Alpha Two Bug Reporting
My game keeps crashing without error. It freezes and than i have to manually close the game. No matter which graphic settings i use it always happens anywhere between 10minutes to an hour of playtime. It is annoying and unplayable like this sadly. My system has all new drivers and my hardware is high end. 9800X3D, 4090, 64gb 6000 and samsung 990pro ssd.
Asked people in global chat, some tried to help me but nothing worked. Also tried to repair game files. No matter what i do it keeps happening. Guess i have to wait for the next phase and hope it is fixed by than.

Comments

  • ShabooeyShabooey Member, Alpha Two
    I'm getting it where the game freezes, all other applications are running in the background, can still hear my music or talk in Discord but the game is frozen and I can't exit the game or switch screens. Just frozen on Ashes and I have to hard reset the PC.
  • MhythMhyth Member, Founder, Kickstarter, Alpha Two, Early Alpha Two
    What ever the last patch did performance has become a dumpster fire. Prolonged combat inevitably leads to the screen freezing. Restarting the client far more frequently leads to the client freezing up a few minutes after restarting.
  • BadgerbladeBadgerblade Member
    I get the exact same thing as you with a similar pc set up.. Game freezes but pc is healthy, have to task manager close the game and reboot.. but im usually dead when i come back in making the game unplayable outside of playing with friends to protect me if i freeze. Annoying thing is i dont see too many others with same issue.
  • lifesflowerlifesflower Member, Alpha Two
    Same issue here, constant freezes and crashes.
    3070, Ryzen 9 3900X, 32GB Ram
    It might have something to do with windows update 24H2, cuz the same thing is happening in PoE2 to alot of ppl, and some are saying it's this update, but others get crashes on different versions aswell so idk.
    Basically the two games that i'm playing atm are crashing non stop to the point that i thought my PC is busted, but then i saw there's alot of other ppl having these crashes, so i have no idea wtf is going on, its weird.
  • BleudBleud Member, Alpha Two
    Oh goodness yeah last update wrecked my stability, now constant freezing. And now the freezing occurs nearly within of minute of playing the game.
  • JaymaJayma Member, Alpha Two
    Same big drop of performance with lasts patches.
    Loading takes forever(ssd). Sometime after a bug loading i get "Can't retrieve character list error" then the game close.
    When i able to play, a lot of freeze too.

    My computer isn't great but it wasn't that bad previously.
  • ButteredtoastButteredtoast Member, Alpha Two
    Having the same issue. Game freezes with an hour of game running, doesn't matter what settings I use.
  • nanfoodlenanfoodle Member, Founder, Kickstarter, Alpha Two, Early Alpha Two
    edited February 18
    I'm having the same problem. Play for 5 mins and sometimes an hour. Game freezes and I can click close game on the launcher and relaunch the game and gtg again got 5 min or an hour.

    Processor Information:
    CPU Vendor: AuthenticAMD
    CPU Brand: AMD Ryzen 7 5800X 8-Core Processor
    CPU Family: 0x19
    CPU Model: 0x21
    CPU Stepping: 0x2
    CPU Type: 0x0
    Speed: 3800 MHz
    16 logical processors
    8 physical processors
    Hyper-threading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Supported
    SSE41: Supported
    SSE42: Supported
    AES: Supported
    AVX: Supported
    AVX2: Supported
    AVX512F: Unsupported
    AVX512PF: Unsupported
    AVX512ER: Unsupported
    AVX512CD: Unsupported
    AVX512VNNI: Unsupported
    SHA: Supported
    CMPXCHG16B: Supported
    LAHF/SAHF: Supported
    PrefetchW: Unsupported
    BMI1: Supported
    BMI2: Supported
    F16C: Supported
    FMA: Supported
    Operating System Version:
    Windows 11 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0
    Client Information:
    Version: 1738026274
    Browser GPU Acceleration Status: Enabled
    Browser Canvas: Enabled
    Browser Canvas out-of-process rasterization: Enabled
    Browser Direct Rendering Display Compositor: Disabled
    Browser Compositing: Enabled
    Browser Multiple Raster Threads: Enabled
    Browser OpenGL: Enabled
    Browser Rasterization: Enabled
    Browser Raw Draw: Disabled
    Browser Skia Graphite: Disabled
    Browser Video Decode: Enabled
    Browser Video Encode: Enabled
    Browser Vulkan: Disabled
    Browser WebGL: Enabled
    Browser WebGL2: Enabled
    Browser WebGPU: Enabled
    Browser WebNN: Disabled
    Video Card:
    Driver: NVIDIA GeForce RTX 4070
    DirectX Driver Name: nvldumd.dll
    Driver Version: 32.0.15.7216
    DirectX Driver Version: 32.0.15.7216
    Driver Date: 1 26 2025
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 119 Hz
    DirectX Card: NVIDIA GeForce RTX 4070
    VendorID: 0x10de
    DeviceID: 0x2786
    Revision: 0xa1
    Number of Monitors: 1
    Number of Logical Video Cards: 1
    No SLI or Crossfire Detected
    Primary Display Resolution: 2560 x 1440
    Desktop Resolution: 2560 x 1440
    Primary Display Size: 27.44" x 15.43" (31.46" diag), 69.7cm x 39.2cm (79.9cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 12281 MB
    Supported MSAA Modes: 2x 4x 8x
    Sound card:
    Audio device: Realtek HD Audio 2nd output (Re
    Memory:
    RAM: 65461 Mb
    VR Hardware:
    VR Headset: None detected
    Miscellaneous:
    UI Language: English
    Media Type: Undetermined
    Total Hard Disk Space Available: 42919146 MB
    Largest Free Hard Disk Block: 7368349 MB
    OS Install Date: Feb 15 2025
    Game Controller: None detected
    MAC Address hash: f171dc3643d411d9e179144bf728c8fa0ec3050b
    Storage:
    Disk serial number hash: 52369b7f
    Number of SSDs: 4
    SSD sizes: 2000G,1000G,1000G,240G
    Number of HDDs: 8
    HDD sizes: 14T,8001G,8001G,5000G,2000G,1500G,1500G,1000G
    Number of removable drives: 0
  • UrlicUrlic Member, Alpha Two
    edited February 18
    I suffered this issue twice, the first time I just climbed back up the hill from Samia's Hope and entered the goblin area, on my way to Lionhold. The second time I was on the back stairs doing the Boneyard Brigade. Both times seemed to have been around 4:00 pm EDT/EST. (whatever it is now)

    My Current Set up:
    DirectX runtime version: DirectX 12
    Driver: Game Ready Driver - 572.42 - Thu Feb 13, 2025
    CPU: Intel(R) Core(TM) i9-14900K
    RAM: 96.0 GB
    Storage: SSD - 3.6 TB

    Graphics card
    GPU processor: NVIDIA GeForce RTX 4080 SUPER
    Direct3D feature level: 12_1
    CUDA cores: 10240
    Graphics clock: 2610 MHz
    Resizable bar: Yes
    Memory data rate: 23.00 Gbps
    Memory interface: 256-bit
    Memory bandwidth: 736.064 GB/s
    Total available graphics memory: 65386 MB
    Dedicated video memory: 16376 MB GDDR6X
    System video memory: 0 MB
    Shared system memory: 49010 MB
    Video BIOS version: 95.03.44.00.b8
Sign In or Register to comment.