Game constantly freezes

My game keeps crashing without error. It freezes and than i have to manually close the game. No matter which graphic settings i use it always happens anywhere between 10minutes to an hour of playtime. It is annoying and unplayable like this sadly. My system has all new drivers and my hardware is high end. 9800X3D, 4090, 64gb 6000 and samsung 990pro ssd.
Asked people in global chat, some tried to help me but nothing worked. Also tried to repair game files. No matter what i do it keeps happening. Guess i have to wait for the next phase and hope it is fixed by than.

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Shabooey

I'm getting it where the game freezes, all other applications are running in the background, can still hear my music or talk in Discord but the game is frozen and I can't exit the game or switch screens. Just frozen on Ashes and I have to hard reset the PC.

Mhyth

What ever the last patch did performance has become a dumpster fire. Prolonged combat inevitably leads to the screen freezing. Restarting the client far more frequently leads to the client freezing up a few minutes after restarting.

Badgerblade

I get the exact same thing as you with a similar pc set up.. Game freezes but pc is healthy, have to task manager close the game and reboot.. but im usually dead when i come back in making the game unplayable outside of playing with friends to protect me if i freeze. Annoying thing is i dont see too many others with same issue.

lifesflower

Same issue here, constant freezes and crashes.
3070, Ryzen 9 3900X, 32GB Ram
It might have something to do with windows update 24H2, cuz the same thing is happening in PoE2 to alot of ppl, and some are saying it's this update, but others get crashes on different versions aswell so idk.
Basically the two games that i'm playing atm are crashing non stop to the point that i thought my PC is busted, but then i saw there's alot of other ppl having these crashes, so i have no idea wtf is going on, its weird.

Bleud

Oh goodness yeah last update wrecked my stability, now constant freezing. And now the freezing occurs nearly within of minute of playing the game.

Jayma

Same big drop of performance with lasts patches.
Loading takes forever(ssd). Sometime after a bug loading i get "Can't retrieve character list error" then the game close.
When i able to play, a lot of freeze too.

My computer isn't great but it wasn't that bad previously.

Butteredtoast

Having the same issue. Game freezes with an hour of game running, doesn't matter what settings I use.

nanfoodle

I'm having the same problem. Play for 5 mins and sometimes an hour. Game freezes and I can click close game on the launcher and relaunch the game and gtg again got 5 min or an hour.

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 5800X 8-Core Processor
CPU Family: 0x19
CPU Model: 0x21
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3800 MHz
16 logical processors
8 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
BMI1: Supported
BMI2: Supported
F16C: Supported
FMA: Supported
Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Client Information:
Version: 1738026274
Browser GPU Acceleration Status: Enabled
Browser Canvas: Enabled
Browser Canvas out-of-process rasterization: Enabled
Browser Direct Rendering Display Compositor: Disabled
Browser Compositing: Enabled
Browser Multiple Raster Threads: Enabled
Browser OpenGL: Enabled
Browser Rasterization: Enabled
Browser Raw Draw: Disabled
Browser Skia Graphite: Disabled
Browser Video Decode: Enabled
Browser Video Encode: Enabled
Browser Vulkan: Disabled
Browser WebGL: Enabled
Browser WebGL2: Enabled
Browser WebGPU: Enabled
Browser WebNN: Disabled
Video Card:
Driver: NVIDIA GeForce RTX 4070
DirectX Driver Name: nvldumd.dll
Driver Version: 32.0.15.7216
DirectX Driver Version: 32.0.15.7216
Driver Date: 1 26 2025
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 119 Hz
DirectX Card: NVIDIA GeForce RTX 4070
VendorID: 0x10de
DeviceID: 0x2786
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 2560 x 1440
Primary Display Size: 27.44" x 15.43" (31.46" diag), 69.7cm x 39.2cm (79.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 12281 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Realtek HD Audio 2nd output (Re
Memory:
RAM: 65461 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 42919146 MB
Largest Free Hard Disk Block: 7368349 MB
OS Install Date: Feb 15 2025
Game Controller: None detected
MAC Address hash: f171dc3643d411d9e179144bf728c8fa0ec3050b
Storage:
Disk serial number hash: 52369b7f
Number of SSDs: 4
SSD sizes: 2000G,1000G,1000G,240G
Number of HDDs: 8
HDD sizes: 14T,8001G,8001G,5000G,2000G,1500G,1500G,1000G
Number of removable drives: 0

Urlic

I suffered this issue twice, the first time I just climbed back up the hill from Samia's Hope and entered the goblin area, on my way to Lionhold. The second time I was on the back stairs doing the Boneyard Brigade. Both times seemed to have been around 4:00 pm EDT/EST. (whatever it is now)

My Current Set up:
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 572.42 - Thu Feb 13, 2025
CPU: Intel(R) Core(TM) i9-14900K
RAM: 96.0 GB
Storage: SSD - 3.6 TB

Graphics card
GPU processor: NVIDIA GeForce RTX 4080 SUPER
Direct3D feature level: 12_1
CUDA cores: 10240
Graphics clock: 2610 MHz
Resizable bar: Yes
Memory data rate: 23.00 Gbps
Memory interface: 256-bit
Memory bandwidth: 736.064 GB/s
Total available graphics memory: 65386 MB
Dedicated video memory: 16376 MB GDDR6X
System video memory: 0 MB
Shared system memory: 49010 MB
Video BIOS version: 95.03.44.00.b8

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