Out of video memory trying to allocate a rendering resource.

Hi,

I only purchased Alpha 2 access on Sunday and I've had this problem since the start. I tried a few things so I'll list everything I remember trying, but effectively:

I'm able to get into the game, create a character and press Play, all of that works fine every time. However, I've only been able to actually load a character in game only twice out of about 50 attempts. Even when I was able to move my character around for a few minutes, I eventually ended up with the same error, the full error being:
"Out of video memory trying to allocate a rendering resource. Make sure your video card has the minimum required memory, try lowering the resolution and/or closing other applications that are running. Exiting..."

Sometimes it won't show that but it will just straight up go to a black screen and crash without any information, or even just sit at a black screen until killed manually.

My specs (stock clocks):
AMD Ryzen 7 5700G
Nvidia 4070 Super
32G RAM
1TB SSD NVMe (42gb free on windows partition, 250gb free on secondary where game is)

Among things I've tried are:
Repair from launcher
Lowest possible settings
1920x1080, 1280x1024 and other low reses (in-game and OS)
frame rate capping to all possible options
Nvidia game ready drivers 576.02 and 566.36
reinstall the Microsoft Visual C++ Redistributable (v14.44.35112)

I logged my hardware performance with HWiNFO and there's nothing alarming there, no hardware errors whatsoever. According to HWiNFO even Graphics memory maxes out at around 65-80% before crashing.

I saw some similar posts but none of them mentioned this error so I figured I'd say my 2 cents.

Thank you.

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teodosinenov

Also attaching some logs that I found which might be helpful. Happy to also upload anything else that might actually help.

Calicobard

I also have some input that might shed a light on this issue. I was running my ashes client on 25H2. But I had used Chris Titus tweaks program to stop the spying by windows. Big mistake there as it crippled windows update and I was not able to do any of the security patches for windows for the last two months.

The TL:DR on this is when I reinstalled windows i reinstalled 23H2 and got all the current patches for 23H2. After trying to load up ashes of creation. I got the out of memory bug. I will also attach my aoc.log file to help the developers squash this issue. Steven if you check your dm's in discord you already have my Dxdiag.log file if your tech guys need that.

Thanks for your attention,
Calicobard

P.S. You have lost this tester till this issue is resolved as game crashes to desktop while trying to load into the game after character selection screen... I will do a complete reload of the client to make sure that does not fix the issue. Stay Tuned...

AOC.log

Calicobard

Interesting. On a lark decided to reinstall my old friend Process Lasso and switch it to performance mode. Then I ran the Ashes client. Now the out of memory error is gone. Hope this helps you guys squash this bug. My client works again. Now I can get back to testing again.

Thanks,
Calicobard

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