Hey all! We're looking for those who have been experiencing frequent hangs or freezes while on the client. If this is happening to you, please share your DxDiag with us!
You can learn how to grab your DxDiag (Windows DirectX diagnostic file) here:
https://support.ashesofcreation.com/hc/en-us/articles/1500010135142-How-to-submit-MSINFO32-and-DXDIAG
You can create a customer support ticket and share this with us, including as many details as possible on your hanging/freezing issue here:
https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614
