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The game wont launch after the update on January 15, 2026

Since this morning's update(15/01/2026), the game no longer launches on Steam.
I restarted my PC.
I checked the files installed on Steam.
I uninstalled and reinstalled the game. It still won't launch.

When I click to launch the game on the launcher, EasyAnticheat loads and then I'm taken back to the launcher.

I have 400 hours of gameplay. It started after the update on January 15, 2025.

On January 16, 2026, the game still won't launch!
I posted on the official website:https://support.ashesofcreation.com
but still no response.

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Comments

goyomw

hola alguien mas le sucede que despues del parche de hoy no le inicia el juego se pone la pantalla negra como si fuece a iniciar y se cierra de la nada e intentado de todo y nada hasta reinstale el juego y nada

samy-healer-fr

I've had the same problem as you since the update on January 15, 2026.
Have you found a solution to launch the game?

lapeste974

exactly the same thing for me, no response is quickly tiring between various bugs, crash we try to hang on to the game but the dev are absent

keyaltes

And I have the same thing! There are a lot of technical problems in the game. It's a pity that the developers don't see that many people want to play the game, but they can't get there because of crashes and crooked network code.

Mepps

Are you running any sort of program alongside the game? Is there any error code or message displayed?

keyaltes

Меппс,
There are no errors, it just crashes.

Mepps

In Steam, can you verify your install?

Right click on the game - properties - installed files - verify integrity of game files.

keyaltes

Меппс,

I checked, all the files are in order.

samy-healer-fr

As I mentioned in my message, the files on Steam have been verified and the game has been uninstalled and reinstalled several times.

samy-healer-fr

With the update on January 16, 2026, the problem remains the same

moiseshl

The same thing happens to me after the update on 1/15/2026 and even the one on 1/16/2026; the launcher goes to a black screen and then returns to the launcher.

samy-healer-fr

The problem remains the same since the update on January 15, 2026.

1- The launcher launches.
2- Easy Anti Cheat launches.
3- Black screen.
4- We return to the launcher window.
The files have been verified on Steam (no errors).
The game has been uninstalled and reinstalled.

The problem is still there.
I've played the game for 400 hours, so it's not a problem with my PC, which is new and has an RTX 4080.

Translated with DeepL.com (free version)

samy-healer-fr

It finally works.
I uninstalled Steam and reinstalled it.
After that, I was able to connect to the game.

samy-healer-fr

I had the same problem.
After trying everything (checking the files on Steam, uninstalling the game, etc.).
I uninstalled Steam, and after that it worked. I can now log in and play.

doubleax

Getting constant Unreal process has crashed" UE-AOC.

Uninstall game and re-installed. Nothing. Everything else works perfectly on PC.

keyaltes

Reinstalled steam, reinstalled the game, turned off the antivirus, closed all third-party programs did not help.

keyaltes

samy-healer-fr,

What else have you done besides reinstalling steam??

samy-healer-fr

Keyaltes

All my actions after the update on January 16, 2026:

1- Checked the files on Steam.
2- Uninstalled Steam and reinstalled it.
3- I changed the game back to English (I am French) in Lagofast.
4- I uninstalled Lagofast.

After all that, I was able to log into the game and play it.

lapeste974

Hello, miracle solution for me too I tried your procedure and on my side I can connect now again thank you for the advice

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