Launcher Issues & Bugs

Vaknar

Merging Launcher-related bugs and issues here.

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victor001br

the problem is solved (at least here)! i can login in the main site not. GL HF

MindsEye

After the 2 hour downtime, when the servers were up again, the error came back. This is the OS trace of what was happening during the time when the errors occurred

eLARAKI

Had the same issue since A2 started....

MindsEye

I am getting nonstop errors related to this call in the launcher application "onecore\net\netprofiles\service\src\nsp\dll\namespaceserviceprovider.cpp(550)\"

It appears in the source code there might be a call for GetHostByName and it has been deprecated! and the call cannot go through and as a result the launcher wont kick off things properly
To the Developers:
Replace GetHostByName with GetHostName - https://stackoverflow.com/a/70978244

I should add that having the firewall off has no effect

MindsEye

Solved!!! Spybot was the cause ! Once I turned off "Live Protection" game started normally Solved Time to fix 28.5 hours!

deshke

Description
title.

Bug Reproduction Steps
try to login within the launcher while the login server is down (you want to patch for example)

Expected Result
don't get your credentials wiped

Bug Report - Actual Result
launcher resets saved credentials

dBug04

Launcher Redownloads everything? on new patch if previous patch didnt finish downloading

Description
I have very slow internet (6MBit/s) and i am still trying to download the client. I am under the impression, if i did not finish downloading the client and a new patch is released, the launcher is redownloading everthing or atleast more than it should.

But i can't tell, if that is really the case, because the launcher only show percentages and not how much needs to be downloaded again and i have no clue, how big the client currently is. So maybe the launcher is reusing previously downloaded data, maybe not.

What i can observe, that i have in the install folder a folder .patcher wich currently contains 3 folders with duplicated files.
So my assumation is, there is a folder for each patch you release.

current folders:
- unknown_AocAwsProd-108E7538C68F45874BA36F6C2BB76671_AocAwsProd (created 10/26 13,6 GB)
- unknown_AocAwsProd-BE1204B6FC32CB5543A4E8446E2EFE09_AocAwsProd (created 10/24 31,2GB)
- unknown_AocAwsProd-E552687973FC77872C2BC57F2A02B9DE_AocAwsProd (created 10/27 19.4GB currently patching)

so if patches in progress dont really merges the downloads of unfinished downloaded patches and only merges the completed downloaded client with new patch deltas, then i will never be able to finish the download, if you release more often then it takes me to download one patch.

What is also not helping, that if the servers go offline, the downloads are not continued automatically. So downloading while i am sleeping, could be interupted. Which i understand that this is perfectly fine in an alpha.

Bug Reproduction Steps

have slow internet. and take longer to download per patch than patches are released

Expected Result

-reuse existing downloaded data from previously not finished versions (which may already be the case, but i cant really tell, but my install folder is already 86gb which seems a lot for an alpha with not that much content)

iBlighters

When I click the login button on the launcher I get the error pictured below.

I've tried searching for the fix for this for a few days now and haven't been able to find one. If anyone could help out that'd be grand.

dBug04

The client is finally patched now and I can start the game.

So hard to say, if this is a real issue or just a lack of clarification of real progress

angellore644

Howdy yall,
so i didn't see this posted anywhere else and i know its a very low priority, but the intrepid launcher never "fully" closes for me when i hit the X it closes but still runs hidden in my background process, this prevents it from opening again

i have to go into Ctrl+Alt+Del and search it then end task to be able able to open the Launcher again

btw keep up the amazing work Intrepid!!

Drungle

Mine freezes after it's been running for a while. For example, last night I exited the game after servers came down, I put the computer to sleep and now it won't open or close. It will prompt you with a menu, but nothing will actually happen. Like angellore644 mentioned, you have to force close it. I also notice this happening even if the computer hasn't been asleep, just if the launcher has been running for an extended period of time. I did a memory dump of the launcher before force closing it if the mods/devs want it.

forbidden2005

Discussion Title - Log in bug

Description
When logging in, I receive a socket bug saying the connected party did not respond in time.

Bug Reproduction Steps
so far 10/10 times, making it impossible to log in

Expected Result
Log in normally through the authentication server

Bug Report - Actual Result
Wont let me copy/past it

forbidden2005

Update: trying to click the "create account" button gives a 504 error saying ashesofcreation.com is offline

Zlordx

Same bug here

Cwalk

This isn't a bug. Check the alpha-news channel in the Discord.

Helgar

no I have not found a work around as of yet.

Kotako

Download and install the latest version from the Microsoft website. Reinstalling the game is generally unnecessary just for the redistributable update.
Here’s how to proceed:
1. Download the Latest Visual C++ Redistributable:
Go to the Microsoft Visual C++ Redistributable page.
Download the appropriate version for your system (x86 or x64) and install it.
To decide which Visual C++ Redistributable version to download, check whether your system is 32-bit or 64-bit:
1. Most Common Choice:
For most modern systems (running Windows 10 or 11, 64-bit), download the x64 version.
2. Alternative for Older Systems:
If you’re running a 32-bit Windows OS, download the x86 version.

Gizban

Kotako wrote: »

Download and install the latest version from the Microsoft website. Reinstalling the game is generally unnecessary just for the redistributable update.
Here’s how to proceed:
1. Download the Latest Visual C++ Redistributable:
Go to the Microsoft Visual C++ Redistributable page.
Download the appropriate version for your system (x86 or x64) and install it.
To decide which Visual C++ Redistributable version to download, check whether your system is 32-bit or 64-bit:
1. Most Common Choice:
For most modern systems (running Windows 10 or 11, 64-bit), download the x64 version.
2. Alternative for Older Systems:
If you’re running a 32-bit Windows OS, download the x86 version.

You the man.

Spif

About the only good thing that can be said about the patching process is that the download is very small, and it eventually leads to a patched game. The bad things:

Patching even a very small download takes a very long time. ~5 seconds of download lead to 20+ minutes of patching
My computer is mostly unusable during patching, even for simple mostly-text reddit boards
Multiple patches per day, which is probably a short term situation

The SSD occasionally peaks ~400 MB/s during this process. But there are long periods of no writes, so it's possible that merging is happening in memory, and I only have 16 GB. That may be the real bottleneck. I'll be adding another 32 GB RAM (long overdue) before next weekend, so I'll see.

While on the wait screen to enter a server for some reason the client is continuously reading ~100-150 MB/s from the disk. This does not taper off even after 20 min in queue. It does stop once I get in and the game fully loads.

Eltorak

When using the launcher, if you reinstall(as install wasn't working) and don't have enough HDD space. It displays the required amount in MB instead of GB. example "you require 440,734MB free"

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