Launcher Issues & Bugs

Fix For "Unable to authenticate to Intrepid Cloud Services. Please try again after a few moments".

Reason For Issue: Game not installing the required programs before hand. There's a list after downloading installer. You have to manually install them. Windows one C++ is available with a google search. So is web Viewer. BUT-the Easy anti cheat will not install itself, so it can't authenticate.

FIX:
Close Launcher. > Search windows for EAC installer location: open file and search for:
EasyAntiCheat_EOS_Setup.exe

go to it's file location.

Right click the file and select create shortcut. Move shortcut to desktop. (windows 11 right click file > show more options>create shortcut.)

Right click shortcut and select properties.

In the Target box, after the existing text, add the words "install prod-fn" without quotes. The text should show:

EasyAntiCheat_EOS_Setup.exe" install prod-fn

Apply and save.

Double-click shortcut. Easy anti cheat will install itself. Start your game launcher.

I had to repeatedly reinstall launcher to see the names of the programs. It tells you upon reinstall of launcher. Get the program names from there

Snowjade

hope this helps!

Pekla

any advice?
I have downloaded like 60% of the game and then it got interupted

SkylarckTheBotanist

getting this error again

Gutzgore

That I can't have the character creator spit out a 3D print file I believe must be a bug.

I mean comon, AoC could charge 50cents a file and have the character creator pay for itself. Win, Win, Win.
I get a print file, they get some support for the game and I get a better and better character creator.

That would be inovation right?
I charge 50cents for my ideas!

Hermasuarus

I get this error when trying to launch the game. I can go into the binaries folder and find the AOCClient-Win64-Shipping.exe and launch the game that way, but then I am met with an Error Code 10. Don't know what that error code means, the support page on the error codes is vague, unless I'm reading it wrong. Made a post about it over the weekend, no response other than my post being moved around by forum mods. I put in a ticket early this morning, hopefully I get a response soon.

Hermasuarus

I should mention I've been getting this error the first weekend and this past weekend of the alpha 2 testing, I bought the Voyager Plus Pre-Order pack, and I have the alpha 2 in my account inventory. I should have access to play, but again, I can't, or at this point, I wasn't able to. I know it will be up again November 8th, hopefully it works, if not I don't know what to really do.

bighamo

when hitting log in i get the following error

Xeph

bighamo wrote: »

when hitting log in i get the following error

Clicking on the gear (option) at the Top right and clicking on "Clear login session" and "Clear game cache settings" fixed it for me.

Hope this helps

smooset

I keep on getting this error message. Uninstalled Launcher twice, reset computer twice after downloads completed. The two Authenticating windows pop up the instant i click the Login button, but the Error message takes about 3-5 seconds to pop up.

bloodprophet

Uruloki

Better Information on Launcher issues and Zombie Processes
So, tried to login PTR to check if there was a update or Test ready.
Launcher displayed the No connection Dialog.
The OK button does not work, X and - window controls not active.
Was unable to move (drag) Launcher window around Screen.
Killed the Launcher window from windows toolbar by selecting close window.
This left a zombie Launcher process running. Killed with taskmanager.

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