Failed to retrieve character list

Discussion Title - Failed to retrieve character list

Description
I go to login to my character and it gives the error message "failed to retrieve character list. exiting". This is on the Castus (US) server

Bug Reproduction Steps
I go to login to my character and it gives the error message "failed to retrieve character list. exiting"

Expected Result
Getting logged in

Bug Report - Actual Result
Forced to exit the game

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Comments

thedividedgamer

To update, I can get in with a new character

aceshire

I'm having the same thing happen but when I make a new character it still won't let me in

uberwiggett

happened to me when rolling a new character on US fresh start server. Kept going until I managed to exit the starting area and into lionhold.

jukey32

This is also happening for me. I have created new characters on Castus and other servers. I can only make to lion hold and then I get the for mentioned error and exited all the way out of the game.

DarkDanny

Also having this issue on Castus (US) Fresh Start realm

Walked north into the goblin ruins to kill goblins & soon as I crossed the areas threshold immediately got this error. My fighter character is now stuck in an infinite loop of not being able to log in.

Bug Reproduction Steps
Made another character & walked into the goblin ruins area with the same results.

Expected Result
Expected to not get disconnected or be stuck in an infinite login loop.

Bug Report - Actual Result
Character is stuck in an loop of trying to login, getting "Failed to retrieve login list. Exiting," & game closing.

DxDiag.txt

Logs.zip

Patmanz234

yeah I can't even getting into the game before I get hit with this. it will load then display the message when I hit play

kronicus42

This has happened twice to my mage, first time at level 4 and then restarted him and made it to level 5. This is on Castas.

Both times happened after timeouts/disconnects. I have had issues with disconnecting while being active (moving/combat) after an hour or two. When reconnecting I then disconnect every five minutes or so until I reboot (even with making all Intrepid related processes are stopped).

beegneiss

I've had the same issue on Lyneth (US) four times today. My game will crash with no warning, lag spike or otherwise, and I hit the error shown above whenever I try to log back in.

A fix I've found is to repair the launcher, this has worked 4/4 times. However, the issue itself has happened at varying times, both in and out of combat, but always while moving.

AsumiKira

I am having the same issue on Resna(US) when trying to log in. Have tried it on 2 separate PCs.

BaneMyrmidon

I am having this issue right now. Created a ticket. Happened when traveling from Samia Rest through starter area and into Lionhold node. Seems like a server mesh / critical transition error.

cheekyshamus

Im having this same issue. Since I got the game last night. I also deleted the character and made a new. Same thing. Swapped servers also

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