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Black screen after entering game

infractioninfraction Member, Alpha Two
in Alpha Two Bug Reporting
Sometimes I can play 5 minutes or 30 minutes but the end result is always the same. My pc suddenly acts like it cant detect my monitors and they both go black. I can still hear audio but I can not reboot my GPU and end up having to hard reset my pc to get the monitors back. I thought at first it was trying force me into HDR as my monitor supports that but I get the same result whether I am running HDR or not.

Anyone had an results diagnosing this issue with this particular game?

This is the only game I have installed that causes this issue.

Comments

  • MaturnMaturn Member, Alpha Two
    We are a lot to have this issue, its seems to be a GPU crash. I can't put my hand on any dump to help this out, we most be patient
  • HawkamaniaHawkamania Member
    infraction wrote: »
    Sometimes I can play 5 minutes or 30 minutes but the end result is always the same. My pc suddenly acts like it cant detect my monitors and they both go black. I can still hear audio but I can not reboot my GPU and end up having to hard reset my pc to get the monitors back. I thought at first it was trying force me into HDR as my monitor supports that but I get the same result whether I am running HDR or not.

    Anyone had an results diagnosing this issue with this particular game?

    This is the only game I have installed that causes this issue.

    Same thing happened to me. I read another bug report where it seems that people with 3080 and 3090 cards are the ones having the issue. What GPU do you have, if you don't mind my asking?
  • FronkeFronke Member, Alpha Two
    For every one experiencing the signal loss + hard reset issue:

    Create a ticket with the support team. There was a pinned thread about this and it was unpinned with no follow up from staff. Best bet now is to send in tickets and ask them to get it added to the known issue list.

    How to send in logs and ticket: https://support.ashesofcreation.com/hc/en-us/articles/32162037612435-How-do-I-submit-game-logs-and-diagnostic-files

    The original pinned thread that had other reports of this happening: https://forums.ashesofcreation.com/discussion/62010/bug-hunting-gpu-crashes-and-running-out-of-vram

    Most people have seen that turning off Super Resolution and capping to 30FPS gives a couple of hours of playtime before this type of issue happens again.
  • infractioninfraction Member, Alpha Two
    Hawkamania wrote: »
    infraction wrote: »
    Sometimes I can play 5 minutes or 30 minutes but the end result is always the same. My pc suddenly acts like it cant detect my monitors and they both go black. I can still hear audio but I can not reboot my GPU and end up having to hard reset my pc to get the monitors back. I thought at first it was trying force me into HDR as my monitor supports that but I get the same result whether I am running HDR or not.

    Anyone had an results diagnosing this issue with this particular game?

    This is the only game I have installed that causes this issue.

    Same thing happened to me. I read another bug report where it seems that people with 3080 and 3090 cards are the ones having the issue. What GPU do you have, if you don't mind my asking?

    I have a 3090.

  • gedistagedista Member, Alpha Two
    oK guys i managed to find a fix for me. I hope i can help you too. Well i heard my GPU going Crazy with the Fans just before every crash happened. So i downloaded MSI Afterburner and made a profile and made the fans like the screenshot. So if i have less than 80 degress, the fans should work less. After that my GPU is constantly at 75-76 playing AOC, and the fans are at 1000rpm. Playing for 3 days now with no problems at all

    ojg8bcd5nzap.png
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