Unable to Uninstall Using Launcher

Unable to uninstall game using launcher when a patch is ready for downloading. When attempting to uninstall, the launcher pops up a prompt requiring a restart. When clicking OK, the launcher closes but does not fix the problem.

I currently only have the Private Test Realm on my computer, but it requires a patch. I do not want to wait to patch, as I would like to uninstall, to free up space so I can put the normal alpha back on my PC in preparation for the launch of alpha 3.

Find more posts tagged with

Staff

Comments

Karshaw

Karshaw here

I just wanted to pop in and let you know, you should be able to uninstall the launcher through Windows, and during uninstall, have it remove the game files. But, if that doesn't work, you should be able to manually remove the data by deleting the folders yourself.

If you continue to have issues after that, feel free to submit a ticket to customer support. Be sure to include details of the issue, what you have tried and attach the following files to the ticket:

Collect Logs and System Files

Child Item