Need Help or Have a Question? Check Here First!

If you’re looking for help, you’ve come to the right place! Here’s how to get support for Ashes of Creation, our website, and our forums.

Ashes of Creation Game, Account, & Website Help
First things first, check out our helpful knowledge base for answers to your common support requests here: https://support.ashesofcreation.com/hc/en-us

We’ve also compiled a list of FAQs in our Discord under the #faq channel: https://discord.gg/ashesofcreation

If your question isn’t covered in our knowledge base or FAQ, feel free to start a new thread here in the Support & FAQ section, and other helpful members of the community will reply! Make sure to search and see if your question has already been asked before adding a new thread.

Have a game or website issue that’s not covered above, or need further account assistance? Please open a support ticket directly here: https://support.ashesofcreation.com/hc/en-us/requests/new

Forum Help
If you’re new to our forums, we recommend checking out the "How To Guide" in the Welcome, Rules, & News section which covers the basics!

If your question isn’t covered in the above guide, go ahead and start a new thread here in the Support & FAQ section so other community members can chime in and help! Be sure to use the search function on the forums to see if someone has already asked the same question before you start a new thread.

For additional assistance with the forums or your forum account, please send a message directly to a Moderator.