BSOD every time when launching the game.

scottige · November 10

The launcher will update and patch the game fine, but whenever I launch the game, I get a blue screen of death crash.
irql not less or equal error
Tried 3 times.
Happens every time.

CPU Ultra 9 285k
Nvidia 3090 GPU
32GB DDR 5 6400 mhz
4TB CRUCIAL T705 GEN 5 M.2 NVMe PCIe SSD (up to 14,100MB/sR, 12,600MB/sW)

Vaknar · November 10

Hiya! Can you send me your crash logs?
https://support.ashesofcreation.com/hc/en-us/articles/32162037612435-How-do-I-submit-game-logs-and-diagnostic-files

scottige · November 10

I've attached the launcher log and DX diag, but the game log folder, %localappdata%\AOC\Saved\, doesn't exist. There is no AOC folder in localappdata at all.

scottige · November 16

FYI, I finally got to the bottom of this.

It's Easy Anti Cheat causing the BSOD.
Specifically conflicting with windows 11 24h2 update with newer intel processors, specifically my 285k Ultra Arrow lake processor.

After about a week, I've finally found a solution online.

https://www.overclock.net/posts/29391362/

Microsoft, EAC or both will need to patch it as I tried another game and it's ALL EAC games when these criteria are met.

For the time being though, that is the fix and I can now play!
I thought I would share just in case anyone else is having this issue.

BSOD every time when launching the game.

Comments