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Issues with referals
Ive had issues with referals not counting. I have at least 2 friend that have tried to sign up for accounts through my referal link and yet niether has come up under people ive refered.
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https://www.ashesofcreation.com/refer/?tab=referrals
You can also check the visits under - https://www.ashesofcreation.com/refer/?tab=visits
Otherwise they may have to delve deeper into the problem