Glorious Alpha Two Testers!

Alpha Two Realms are now unlocked for Phase II testing!

For our initial launch, testing will begin on Friday, December 20, 2024, at 10 AM Pacific and continue uninterrupted until Monday, January 6, 2025, at 10 AM Pacific. After January 6th, we’ll transition to a schedule of five-day-per-week access for the remainder of Phase II.

You can download the game launcher here and we encourage you to join us on our for the most up to date testing news.

I do not know if I pay or not, and I want to pay

ArchivedUserArchivedUser Guest
edited July 2017 in Forum and Discord Help

hello, yesterday I bought a pack of pioneers, today I went to the bank and I saw the ks hasn`t take the money from my account, I do not know if the money to retire later, at the end of summer ks or the invoice isn´t charged at the moment, if someone support can contact me or see that everything in my account is well I would appreciate it because I do not want to stay out of this, sorry for my English.

Comments

  • ArchivedUserArchivedUser Guest
    hi there, @zhue
    payment should of been instantly taken out of your account for the summer store, please contact cs@intrepidstudios.com for further assistance, :smile:

  • ArchivedUserArchivedUser Guest
    zhue, very easy way to check. Go to your KS email address, did you get a email from KS saying your pledge went through?
  • ArchivedUserArchivedUser Guest
    I recommend continuing to hit the send button on the payment screen over and over to make really sure it goes through.
  • ArchivedUserArchivedUser Guest
    zhue said:

    hello, yesterday I bought a pack of pioneers, today I went to the bank and I saw the ks hasn`t take the money from my account, I do not know if the money to retire later, at the end of summer ks or the invoice isn´t charged at the moment, if someone support can contact me or see that everything in my account is well I would appreciate it because I do not want to stay out of this, sorry for my English.

    https://www.kickstarter.com/  > Top Right of Screen there is a blue globe > Backed Projects - Is Ashes of Creation ~ New MMORPG by Intrepid Studios listed?

  • ArchivedUserArchivedUser Guest
    Is this guaranteed that I paid?
  • ArchivedUserArchivedUser Guest
    @zhue You can also check here https://www.ashesofcreation.com/dashboard/?idc_orders=1 to confirm your payment and also includes a receipt  :)
    I do believe you are officially a Pioneer! Congratulations! :3
  • ArchivedUserArchivedUser Guest
    today I went to the bank and I saw the ks hasn`t take the money from my account, I do not know if the money to retire later, at the end of summer ks or the invoice isn´t charged at the moment,
    it still doesn't explain this part, where the money is still in the account, that's why i directed him/her to customer support because payment should of been withdrawn instantly on the summer sale. 
  • ArchivedUserArchivedUser Guest
    Congrats for your Pioneer Package. 

    Now, You are a really an Ashes!!!!  ;)
  • ArchivedUserArchivedUser Guest
    Have you been able to confirm your purchase and resolve the issue @zhue ?
  • ArchivedUserArchivedUser Guest
    Yes, it took more the transaction for the change from euros to dollars :) i improve to founder xd (sorry for my english)
  • ArchivedUserArchivedUser Guest
    Awesome! Glad to hear that it all worked out for you =)
This discussion has been closed.