I do not know if I pay or not, and I want to pay

ArchivedUser

hello, yesterday I bought a pack of pioneers, today I went to the bank and I saw the ks hasn`t take the money from my account, I do not know if the money to retire later, at the end of summer ks or the invoice isn´t charged at the moment, if someone support can contact me or see that everything in my account is well I would appreciate it because I do not want to stay out of this, sorry for my English.

ArchivedUser

hi there, @zhue
payment should of been instantly taken out of your account for the summer store, please contact cs@intrepidstudios.com for further assistance,

ArchivedUser

zhue, very easy way to check. Go to your KS email address, did you get a email from KS saying your pledge went through?

ArchivedUser

I recommend continuing to hit the send button on the payment screen over and over to make really sure it goes through.

ArchivedUser

zhue said:

hello, yesterday I bought a pack of pioneers, today I went to the bank and I saw the ks hasn`t take the money from my account, I do not know if the money to retire later, at the end of summer ks or the invoice isn´t charged at the moment, if someone support can contact me or see that everything in my account is well I would appreciate it because I do not want to stay out of this, sorry for my English.

https://www.kickstarter.com/  > Top Right of Screen there is a blue globe > Backed Projects - Is Ashes of Creation ~ New MMORPG by Intrepid Studios listed?

ArchivedUser

Is this guaranteed that I paid?

ArchivedUser

@zhue You can also check here https://www.ashesofcreation.com/dashboard/?idc_orders=1 to confirm your payment and also includes a receipt  
I do believe you are officially a Pioneer! Congratulations!

ArchivedUser

today I went to the bank and I saw the ks hasn`t take the money from my account, I do not know if the money to retire later, at the end of summer ks or the invoice isn´t charged at the moment,

it still doesn't explain this part, where the money is still in the account, that's why i directed him/her to customer support because payment should of been withdrawn instantly on the summer sale. 

ArchivedUser

Congrats for your Pioneer Package. 

Now, You are a really an Ashes!!!! 

ArchivedUser

Have you been able to confirm your purchase and resolve the issue @zhue ?

ArchivedUser

Yes, it took more the transaction for the change from euros to dollars i improve to founder xd (sorry for my english)

ArchivedUser

Awesome! Glad to hear that it all worked out for you