Glorious Alpha Two Testers!

Alpha Two Phase II testing is currently taking place 5+ days each week. More information about testing schedule can be found here

If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.

PROBLEM - Account Lost License Key function not working (Master log)

ArchivedUserArchivedUser Guest
edited October 2017 in Forum and Discord Help
The lost license key functionality of the the account dashboard - https://www.ashesofcreation.com/lost-license/ does not function. When inputting the email address associated with an account, the feature returns an error msg of: No License keys were found for your email address

At this time for lost license keys (KickStarter for ex) the appropriate next step is to send an email to CS@IntrepidStudios.com containing the following:
  • Email address of account:
  • Backer number (If KickStarter):
  • Receipt of purchase:
UPDATE: To log a ticket with the Customer Support (CS) team, please navigate to https://www.ashesofcreation.com/ and in the bottom right of the screen click on the "? Support" tab. This will take you to a text bar. Enter in "Lost key" and hit enter. This will populate a Contact Us tab. Please select this and fill out the forum with the appropriate details.

A response takes typically < 1 week. If in >1 week you have not received a response, please DM a Moderator in Discord.
Thank you,

Sign In or Register to comment.