Delivery time on shop items

ArchivedUser

Hello!

I just bought early access and I'm currently wondering how long it usually takes for the confirmation/keys/whatnot to arrive?

ArchivedUser

i would say that it is typically less than or equal to 1 week.

ArchivedUser

Hi there, if you backed the game via the webstore it should be automaticly applied to your account But it can take up to a week for it to be applied.  to check this go to your orders page via https://www.ashesofcreation.com/dashboard/?idc_orders=1

ArchivedUser

I check my account's "Orders, Addons, Upgrades" and the order is there with a status of Completed but dashboard (https://www.ashesofcreation.com/dashboard/?idc_orders=1) is empty.

So I guess I just need to wait.

ArchivedUser

Good morning,

In a quick follow up, have your items arrived? Any additional follow up need?

Thank you,

ArchivedUser

Hello!

I checked the dashboard link provided in this thread and it is still completely empty:

Its been 3 weeks now...

ArchivedUser

@Arrak
Pre-Order and PAX packages are displayed under the main order, addon, and upgrade tab found here: https://www.ashesofcreation.com/account/orders/