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Help with an upgrade and a cancellation order

ArchivedUserArchivedUser Guest
in Forum and Discord Help
I'm sure it's nothing and I'm being a worry wart and all, seeing that it's the holidays, but I recently opened a topic about upgrading my pledge to Founder, paid via PayPal, and cancelling one of the add-ons. But so far nothing has happened. Should I be more patient?

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    ArchivedUserArchivedUser Guest
    Hi @Maora, can you give me your ticket number and I will check on this with Intrepid :)
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    ArchivedUserArchivedUser Guest
    когда и где можно скачать эту игру??
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    ArchivedUserArchivedUser Guest
    ilya15973 said:
    когда и где можно скачать эту игру??
    • Alpha 1 and 2 is scheduled to start sometime later this year. This is for Kickstarter and Summer backers and those who have purchased access through the store.
    • Beta is targeted to begin at the end of 2018 or the beginning of 2019.
    • Release estimate is "before 2020".
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    ArchivedUserArchivedUser Guest
    lexmax said:
    Hi @Maora, can you give me your ticket number and I will check on this with Intrepid :)

    Thank you. It's 3639, if I'm reading my e-mail right.
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    ArchivedUserArchivedUser Guest
    Hi @Maora I have requested that Intrepid escalate this ticket. You should hear from them shortly :)
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    ArchivedUserArchivedUser Guest
    Thank you. ^_^
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    ArchivedUserArchivedUser Guest
    @lexmax
    Have you heard anything about this? Nothing's different on my end. :neutral:
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    ArchivedUserArchivedUser Guest
    Hi @Maora, I have not :( I will submit your ticket again! Sorry for the delay.
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    ArchivedUserArchivedUser Guest
    Thank you for your help. :smile:
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    ArchivedUserArchivedUser Guest
    I've sent in the request. Hopefully you hear back soon :)
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    ArchivedUserArchivedUser Guest
    So it's been over a month, any news as to when it will show that I've upgraded my pledge to Founder?
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    ArchivedUserArchivedUser Guest
    I have submitted an additional escalation
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    ArchivedUserArchivedUser Guest
    Thanking you. ^_^
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    ArchivedUserArchivedUser Guest
    Been three days and I haven't been contacted and nothing was done. I'm really not pleased about this...
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    ArchivedUserArchivedUser Guest
    Good evening @Maora ,
    As discussed with Intrepid CS team, this request is requiring the allocation of engineering support resources to resolve. That being said, this will not be an immediate fix. The CS team will provide you with updates towards resolving this case. At this time I will be closing this thread as this item is fully transitioned to the CS team queue. Thank you for your patience as this issue is worked for resolution.
    Thank you,
This discussion has been closed.