Glorious Alpha Two Testers!

Alpha Two Realms are now unlocked for Phase II testing!

For our initial launch, testing will begin on Friday, December 20, 2024, at 10 AM Pacific and continue uninterrupted until Monday, January 6, 2025, at 10 AM Pacific. After January 6th, we’ll transition to a schedule of five-day-per-week access for the remainder of Phase II.

You can download the game launcher here and we encourage you to join us on our for the most up to date testing news.

How to submit a support ticket

ArchivedUserArchivedUser Guest
edited June 2018 in Customer Service
You can submit a support ticket directly to Intrepid Studios as follows:
  1. Navigate to https://www.ashesofcreation.com
  2. Locate the Support gem icon at the bottom right of the home page.

  3. Enter keywords relating to your support issue in the search box.
  4. A list of responses will be shown. If none of the responses answers your query then click on the "Contact us" button at the bottom of the page.
*** Please note that all support correspondence and escalations related to accounts and web-store purchases are handled directly via email and not via the Discord server or forums posts.
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