How to submit a support ticket

lexmaxlexmax Moderator mod
edited June 18 in Customer Service
You can submit a support ticket directly to Intrepid Studios as follows:
  1. Navigate to https://www.ashesofcreation.com
  2. Locate the Support gem icon at the bottom right of the home page.

  3. Enter keywords relating to your support issue in the search box.
  4. A list of responses will be shown. If none of the responses answers your query then click on the "Contact us" button at the bottom of the page.
*** Please note that all support correspondence and escalations related to accounts and web-store purchases are handled directly via email and not via the Discord server or forums posts.

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