Add on purchase cancelation and just swap
Hello, I had submitted a support ticket on Friday the 16th of this month concerning canceling an add-on purchase I had made a while ago. I was wondering how long that process could take considering I wanted to swap out the mule cosmetic for another that I would rather have from this months exclusive.
Situation: I had the basic KS and bought a mule add-on from the summer KS, but later upgraded to braver of worlds and just didn't want the extra mule skin from the summer KS. I just wanted to swap the mule with that bear as to not go through the whole refund process.
I know things don't happen over night, but just concerned about the time frame cause its towards the end of the month for the limited cosmetics.