Glorious Alpha Two Testers!

Phase I of Alpha Two testing will occur on weekends. Each weekend is scheduled to start on Fridays at 10 AM PT and end on Sundays at 10 PM PT. Find out more here.

Check out Alpha Two Announcements here to see the latest Alpha Two news and update notes.

Our quickest Alpha Two updates are in Discord. Testers with Alpha Two access can chat in Alpha Two channels by connecting your Discord and Intrepid accounts here.

Add on purchase cancelation and just swap

ArchivedUserArchivedUser Guest
in Forum and Discord Help

Hello, I had submitted a support ticket on Friday the 16th of this month concerning canceling an add-on purchase I had made a while ago. I was wondering how long that process could take considering I wanted to swap out the mule cosmetic for another that I would rather have from this months exclusive.

Situation: I had the basic KS and bought a mule add-on from the summer KS, but later upgraded to braver of worlds and just didn't want the extra mule skin from the summer KS. I just wanted to swap the mule with that bear as to not go through the whole refund process.

I know things don't happen over night, but just concerned about the time frame cause its towards the end of the month for the limited cosmetics.


Comments

  • ArchivedUserArchivedUser Guest
    For support tickets the process typically takes less than 1 week for a response. If time elapses past that point it is permissible to send a follow up inquiry via zendesk.
    thank you,
This discussion has been closed.