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Monthy Item Purchases

ArchivedUserArchivedUser Guest
in Ashes Of Creation General Discussion
About how long does it take for your purchase of the monthly items take to show up on your account?  I ordered a couple of days ago, got an email receipt, but my account does not show the items.

Comments

  • ArchivedUserArchivedUser Guest
    Did you get a key with the email?  It might be on the way.  When I backed via Kickstarter, I eventually got an email with a key.  I added the key to my account on this site and it shows up as being attached to my account.

    If you don't have a key in that original email and don't get one soon, check with the support forum.  You can submit a support request.  Sometimes things get lost and they can fix it.
  • ArchivedUserArchivedUser Guest
    @T-Elf if it isn't showing up here https://www.ashesofcreation.com/account/orders by now, then you have a problem. Anything bought on the site would appear there. So like Atama said, file a ticket, they tend to get to the ones that involve money pretty quick from anecdotal evidence, and they will sort you out.
  • ArchivedUserArchivedUser Guest
    It showed up today.  Thanks to you both.
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