Glorious Alpha Two Testers!

Alpha Two Realms are now unlocked for Phase II testing!

For our initial launch, testing will begin on Friday, December 20, 2024, at 10 AM Pacific and continue uninterrupted until Monday, January 6, 2025, at 10 AM Pacific. After January 6th, we’ll transition to a schedule of five-day-per-week access for the remainder of Phase II.

You can download the game launcher here and we encourage you to join us on our for the most up to date testing news.

Need emergancy refund.

ArchivedUserArchivedUser Guest
in Forum and Discord Help
Hey there

Iv put in a request to get a refund on my pre order as money issues have arised all of a sudden. Was jus wondering how long it tales to get processed as i need it asap for emergancy.

Cheers
Darren

Comments

  • ArchivedUserArchivedUser Guest
    We do not have access to that information. This will need to be resolved between yourself and Intrepid.
  • ArchivedUserArchivedUser Guest
    So just gotta sit and wait for supports reply?
  • ArchivedUserArchivedUser Guest

    As Lex, and the board description depict, volunteer moderators do not have access to ZenDesk, not do they participate in the Cash Shop, Account level or website support model. You will need to work directly with Intrepid via the ticket system.

    Thank you,

    Should you find that you need assistance with your account, the webstore or a purchase (Kickstarter, SummerSale or current package offerings) please open a ZenDesk ticket with Intrepid CS team. You can submit a support ticket directly to Intrepid Studios as follows: 

    1. Navigate to https://www.ashesofcreation.com/ 
2. Locate the Support gem icon at the bottom right of the home page. 
3. Enter keywords relating to your support issue in the search box. 
4. A list of responses will be shown. If none of the responses answers your query then click on the "Contact us" button at the bottom of the page. 
***Further instruction can be located here - https://forums.ashesofcreation.com/discussion/37708/how-to-submit-a-support-ticket#latest if you are still having an issue.
This discussion has been closed.