Package Upgrades and Pre-Order Packages FAQ's

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edited August 2018 in Customer Service

KICKSTARTER BACKER UPGRADE PATHWAYS

Were you a backer during the Intrepid Studios KickStarter campaign for Ashes of Creations in Q2 of 2017? First an enormous thank you on behalf of the team at Intrepid for helping to make this campaign the most successful MMO KickStarter to date! So we hear that you are interested in upgrading your current backer status as displayed here - https://www.ashesofcreation.com/dashboard/?idc_orders=1 ? The good news is that there is a current upgrade pathway to accomplish just that. If you click on the following link - https://www.ashesofcreation.com/projects/kickstarter-upgrade-store/ , you will be taken to the page where this option is available to you:

Additionally, as a KickStarter backer, you will have access to purchase add-on items a la carte from both the Summer Sale as well as the current monthly package offerings. For Summer Sale add-ons, you may navigate to the following link to make selections and purchase: https://www.ashesofcreation.com/dashboard/

To purchase items from the currently Monthly packages, you will first need to login to your Ashes of Creation account here - https://www.ashesofcreation.com/login/

Next, you will navigate to the current Store page located here - https://www.ashesofcreation.com/shop/ to make your add-on selections.

*** Please note that as a KickStarter backer, you will have the option to purchase from 1 of the 4 package options or select from the current month’s offerings as a la carte add-ons.

SUMMER SALE BACKER UPGRADE PATHWAYS

Were you a backer of the Summer Sale campaign in 2017? First, a huge thank you on backing and for helping us to make the MMORPG genre great again! So we hear that you are interested in upgrading your current backer status as displayed here - https://www.ashesofcreation.com/dashboard/?idc_orders=1 ? The good news is that there is a current upgrade pathway to accomplish just that. If you click on the following link - https://www.ashesofcreation.com/shop/ , you will be taken to the main shop page where this option is available to you under the "bundles" tab.


To purchase Add-on items from the currently Monthly packages, you will first need to login to your Ashes of Creation account here - https://www.ashesofcreation.com/login/

Next, you will again navigate to the current Store page located here - https://www.ashesofcreation.com/shop/ to make your add-on selections under the various "Pets + Mount" tabs.

*** Please note that as a Summer Sale backer, you will have the option to purchase from 1 of the 4 package options or select from the current month's offerings as a la carte add-ons.


WAYFARER, EXPEDITIONARY, VOYAGER AND INTREPID PRE-ORDER PACKAGES

Intrepid Studios is currently offering package selections that contain a tiered level of access to Ashes of Creation starting at Beta 2 in the Wayfarer package, Beta 1 in the Expeditionary package, Alpha 2 for the Voyager package and Alpha 1 with the Intrepid package.

**Please note that access to these phases is cumulative, meaning you will receive access to all phases subsequent to your tier. For example, Intrepid package holders will have access to Alpha 1 + 2, Beta 1 + 2.

These monthly rotated packages also include cosmetics from the current months selection of offerings, game time to the Production launch of the game as well as Ashes of Creation in-game marketplace currency known as Embers. To purchase one of these pre-order packages, please navigate to https://www.ashesofcreation.com/shop/ to make your selection today!


A few key FAQ’s about the pre-order packages based off questions received:

  1. If you purchase this months Wayfarer pre-order package (75$) and receive the following then next month decide to upgrade to the Intrepid pre-order package (500$), cosmetics items included in the upgrade will include the new items from that current months selection of offerings, minus the equivalent item to the Tormentor’s Visage. Since these packages are of cumulative value, you would be gaining the additional items rather than receiving duplicate cosmetics and duplicate access to the later testing phases.

  2. If you purchase the Wayfarer, Expeditionary or Voyager packages and later wish to upgrade you may do so by paying the difference in value between the original package you currently own, and the higher tier package you are now purchasing. To do so, navigate to https://www.ashesofcreation.com/shop/ , scroll down to the "Bundles" tab and look for an upgrade package. These packages can be distinguished by their lower cost when compared to the default packs, and their titles which include (Upgrade #) at the end of their name. Please note that you must be logged in to your account in order for this to work as intended.

  3. As a package holder, you will have the option to purchase additional months cosmetic package offerings a la carte based off the tier of package that you currently hold. Meaning, if you are holding the Voyager package which offers the following you would be able to add items a la cart that are the lateral equivalent to the next months offerings. In this case the Shell of the Ancients pet skin, Tormentor’s Visage cosmetic and the Seer of the Infinite Pet. You would not have access to purchase the lateral equivalent to the Star Chaser ship skin, Velkor’s eye or Threads of Fate costume found exclusively in the Intrepid pre-order package. Again, please note that this does not apply to KickStarter or Summer Sale backers, who may always purchase a la cart from the current months full selection of cosmetic offerings.

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