how long is reasonable for a support request

I sent a support request enquiry about adding my kickstarter code to my account. I received a fairly prompt reply on the 18 September, 2018, which stated that the code had already been used up.   

My reply is that I have the code still unused, and how can it be attached to a different account. I am very concerned that a £200 kickstarter code has been stolen. I am also very concerned that I am receiving no response from the support dept about this issue. In light of the My.com subjective issue, this leaves me feeling that I have had my code passed on. 


Comments

  • You will need to speak with the CS team regarding this matter as a response was given and all account level, store level matter are addressed via support gem / ZenDesk ticket queue.
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