Glorious Alpha Two Testers!

Alpha Two Realms are now unlocked for Phase II testing!

For our initial launch, testing will begin on Friday, December 20, 2024, at 10 AM Pacific and continue uninterrupted until Monday, January 6, 2025, at 10 AM Pacific. After January 6th, we’ll transition to a schedule of five-day-per-week access for the remainder of Phase II.

You can download the game launcher here and we encourage you to join us on our for the most up to date testing news.

Problems about not responding support

ArchivedUserArchivedUser Guest
edited November 2018 in Ashes Of Creation General Discussion
Hi, When I first heard about access to BR for alpha 2 players I upgraded my pre-order pack, 4 weeks ago, when I didn't get access I wrote ticket  about it, waiting 3 weeks for respond. Already made 2 tickets. 
what should I do ? Something else or call them by phone Made another ticket ? Dunno. But I can understand they can be busy, but 3 weeks is a lot of time. 

Comments

  • ArchivedUserArchivedUser Guest
    Well I have the issue that I switched e-mail addresses on my account, after the my.com announcement. After that I still got the alpha e-mails to my old e-mail because still my old e-mail is listed in the Alpha list and not the new one.
    I wrote them a ticket on the 19th of September. Got an answer back, that my issue was forwarded to the  web team. Since then nothing happened. I have asked for updates on the 25th of October and on the 10th of November. No answer. I get that there is much to do, but still almost 2 months without solution... i am starting to get irritated.
    If you somehow solve how to contact them, then please inform me as well. :smile:

  • ArchivedUserArchivedUser Guest
    Does Alpha 2 still have access? Because I was under the impression that was a one time thing to try and pop 100 player games to stresss the server.
  • ArchivedUserArchivedUser Guest
    Karthos said:
    Does Alpha 2 still have access? Because I was under the impression that was a one time thing to try and pop 100 player games to stresss the server.
    Hello, yes we do. I'm an alpha 2 backer and I was playing this last weekend.

    Hope you other guys get your problems solved soon. Waiting weeks on end is definitely a little too long
  • ArchivedUserArchivedUser Guest
    I think Alpha 2 only got access to the one weekend. and then you will get access again when Apoc is open for everybody. Could be wrong though.
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