Order ID 61845 is complete but can't download game?

ArchivedUser

complete but can't download game?
please help

ArchivedUser

Servers are down for the night. If you haven't joined the official Discord already, then you need to do so because that is where you will find up to date information on when servers are up. https://discordapp.com/invite/ashesofcreation #server-status

ArchivedUser

Also, if the order is recent, you won't be "on the guest list" so to speak.