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Missing Summer Kickstarter Purchase

estionestion Member, Phoenix Initiative, Royalty, Alpha One
in Support & FAQ
I'm not sure what else to do. It seems no one wants to fix my issue, yay we finally have forums. However, i don't have hope that anything will be done. https://imgur.com/a/AtwhCz0 I used the zendesk, the issue wasn't solved. I checked my junk folders, etc etc and there's no missing email, @intrepid/ashes are in my safe list. What else can I do? I can't purchase addon because i'm not recognized as a backer in the system. It's disheartening and I feel bamboozled at this point.

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