Missing Summer Kickstarter Purchase

estionestion Member, Leader of Men
I'm not sure what else to do. It seems no one wants to fix my issue, yay we finally have forums. However, i don't have hope that anything will be done. https://imgur.com/a/AtwhCz0 I used the zendesk, the issue wasn't solved. I checked my junk folders, etc etc and there's no missing email, @intrepid/ashes are in my safe list. What else can I do? I can't purchase addon because i'm not recognized as a backer in the system. It's disheartening and I feel bamboozled at this point.

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