Glorious Alpha Two Testers!

Alpha Two Phase III testing has begun! During this phase, our realms will be open every day, and we'll only have downtime for updates and maintenance. We'll keep everyone up-to-date about downtimes in Discord.

If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.

Founder pack

talonnighttalonnight Member
in Support & FAQ
I had a kickstarter founder pack that I bought but i don't think its connected to my account

Comments

  • AzathothAzathoth Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    It does not appear to be based on your forum "member" status.
    There is a Support Icon on the homepage, you will want to submit something there. Recently I believe a few others lost their status, but I am not sure if that has anything to do with the accounts being linked.
    Best of luck!
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    +1 Skull & Crown metal coin
  • sylsyl Member, Alpha One, Alpha Two, Early Alpha Two
    If it's been 48 hours since you activated it, it should be linked. If it still does not work, I'd suggest contacting Customer Support over at https://ashesofcreation.zendesk.com/hc/en-us/requests/new.
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    Come take a look at ashesofcreation.wiki!
  • LieutenantToastLieutenantToast Member, Alpha One, Alpha Two, Early Alpha Two
    Hi there - as others have mentioned, if you don't see your Kickstarter package or items in your Inventory here (be sure to check under the "Other" tab as well), please open a support ticket so our team can assist you further! You can do so directly here: https://ashesofcreation.zendesk.com/hc/en-us/requests/new

    I'm going to go ahead and close this thread now, but please feel free to message me directly if you have any additional questions or issues regarding this topic!
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This discussion has been closed.