I know a lot of new people have issues with the store. They hear individual purchases but then they don't see them.
They also do pack upgrades, but then don't understand what they are going to be getting.
So to help make it a little easier with a more in-depth look in the topics I did an Ashes 101 on How the Store Works. Hopefully this should clear up any questions new people have who find getting answers via text difficult.
https://youtu.be/Z5FHT2KkT7Y