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You need to engage with playerbase

CainCain Member
in General Discussion
People are asking questions on twitter and making posts on the forums and its radio silence. We understand its testing and early access and most of us respect that and enjoy it for what it is but one thing gamers will not tolerate is 0 engagement. Get on twitter and help people having technical issues or answer some of the questions like why a region is missing or why there are no duos or 3s. a little bit of communication goes a long way and games have failed for less.

Comments

  • LieutenantToastLieutenantToast Member, Alpha One, Alpha Two, Early Alpha Two
    Hi there! We recommend checking out our official support Twitter if you need assistance - we've been helping and replying to folks from there! Here's the link for our support Twitter: https://twitter.com/aocsupport

    In addition to our support Twitter, the quickest way to get updates on the latest news on the game is by joining in our Discord - we have a special channel called #server-status-and-support where we've been keeping you up-to-date! Here's the link for Discord: https://discord.gg/ashesofcreation

    Our forums are a key place for us to gather longer-form content like bug reports and feedback - with that in mind, you may find that you see shorter, quicker updates from our team over on Discord!
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  • NagashNagash Member, Leader of Men, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    no offence @LieutenantToast but we bearly see any mods on here (apart from you) and when we do its sporadic. I know its easy to talk on discord but this is also the official forums so a bit more suport would be nice
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    The dead do not squabble as this land’s rulers do. The dead have no desires, petty jealousies or ambitions. A world of the dead is a world at peace
  • AmistAmist Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    edited September 2019
    LieutenantToast wrote: »
    Hi there! We recommend checking out our official support Twitter if you need assistance - we've been helping and replying to folks from there! Here's the link for our support Twitter: https://twitter.com/aocsupport

    In addition to our support Twitter, the quickest way to get updates on the latest news on the game is by joining in our Discord - we have a special channel called #server-status-and-support where we've been keeping you up-to-date! Here's the link for Discord: https://discord.gg/ashesofcreation

    Our forums are a key place for us to gather longer-form content like bug reports and feedback - with that in mind, you may find that you see shorter, quicker updates from our team over on Discord!

    If you guys wanna use the discord as the main way of communicating with your community, I would suggest adding a discord link or button somewhere on the website. There are waaaay too many people not aware of the fact that the discord is the primary source of info and interraction with/from the devs.

    Edit: I just looked at the front page and it appears that you guys do have an icon at the buttom of the screen (my apologies), however I would still make it more visible if possible
  • CainCain Member
    edited September 2019
    @LieutenantToast If im being super honest this post mainly came from your lack of response on twitter. ive read all tweets and responses since the early access launch and you guys have responded to maybe 3.And the link to discord didnt work i had to add it manually. Side note you have Forums and 3 diff twitters and discord is the last of those places i would think to look for support. id stamp that discord on the front page if thats your prefered method of communication
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