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Patching Fails, Kicked From Game

XenantayaXenantaya Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
in Bug Reports
When I reach login screen, the game attempts to patch and then the following message appears: "Patching failed, check the logs for more details. Press OK to exit." I am then kicked from the game.

This error started tonight. I played fine for a few hours earlier in the evening, but when I tried to log on a half-hour ago, I began experiencing this error. It now happens every time I log in to the game, so that I cannot play. I completely deleted APOC from my computer and re-installed it, yet have this same error.

The expected result was that the game would apply any needed patches, and then I would be able to play the game.

The actual result is as above. Every time I log in I receive that message and then am kicked from the game.

Comments

  • vroomboutvroombout Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    I have having the same issue. Same error message recieved.
  • vroomboutvroombout Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    Did you figure it out? When I initially was setting up the game, I changed the setup destination different from what it was defaulting. It appears that due to that, when the game tries to patch, it is failing because it is trying to patch to the folder where it initially wanted to set up the game and not to where I changed it to. I reinstalled and patching is working fine now.
  • DaoLinDaoLin Member, Founder, Alpha Two, Early Alpha Two
    Xenantaya wrote: »
    When I reach login screen, the game attempts to patch and then the following message appears: "Patching failed, check the logs for more details. Press OK to exit." I am then kicked from the game.

    Same message today morning and its still there.
    At Morning I play some Solo Runs and all is fine. Then some hours later, starting game. Failed. Error message, i must repair the client. I do so. Game not start. Error: Unknown file version (APOCClient-Win64-Shipping.exe). Reinstall. Now the Game start. Login possible. Patching failed! Errormessage: "Patching failed, check the logs for more details. Press OK to exit."
  • MakinojiMakinoji Member, Warrior of Old, Kickstarter, Alpha Two, Early Alpha Two
    I'm also getting the Unknown Client file version after reinstalling and 2 repairs. Still, nothing works.
  • DaoLinDaoLin Member, Founder, Alpha Two, Early Alpha Two
    jipp ... same here. Deinstall and reinstall two more times now. Install as admin login.
    Error Message while patching.

    This is the Log file .... Unknown Version! :(

    2019-10-16 18:37:02.0970 Debug Patcher.PatcherAPI.RunImpl was called
    2019-10-16 18:37:02.1387 Info Patch started
    2019-10-16 18:37:02.1387 Info From unknown_AwsProd
    2019-10-16 18:37:02.1387 Debug Obtaining patch for branch AwsProd and from GameVersion unknown_AwsProd
    2019-10-16 18:37:02.3443 Debug Patcher.PatcherAPI.GetStatus was called
    2019-10-16 18:37:02.3443 Debug Patcher.PatcherAPI.UpdateStatus isRunning:True upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0
    2019-10-16 18:37:02.9716 Error Patcher::Run Error: Failed to initialize Raknet
    2019-10-16 18:37:02.9716 Info Patch completed
    2019-10-16 18:37:02.9716 Error Patcher.PatcherAPI.RunImpl exception : Failed to initialize Raknet
    2019-10-16 18:37:02.9716 Debug Patcher.PatcherAPI.UpdateStatus isRunning:True upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0
    2019-10-16 18:37:03.0016 Debug Patcher.PatcherAPI.GetStatus was called
    2019-10-16 18:37:03.0016 Debug Patcher.PatcherAPI.UpdateStatus isRunning:False upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0
  • DaoLinDaoLin Member, Founder, Alpha Two, Early Alpha Two
    edited October 2019
    hmmmm ... i found the APOCClient-Win64-Shipping.exe in Folder: APOC > Binaries > Win64 and i klick it.
    The Game start to run. Error PupUp: EasyAntiCheat Error: EAC index access error. -> i klick OK. The Game run to Login Screen. After Login the Patcher start ... and ... starting the Patch :)
    Patch successful. Automatik restart Game -> same Error from EasyAntiCheat -> OK -> Login Information -> Patch run successful -> Game start -> i see the game log in Screen -> than Crash to Desktop -> An Unreal process has crashed: UE4-APOC :'(
    Unreal Crash to desktop now 3 times. Can't Play :(
  • ThalThal Member
    I'm getting the same error. New install. Win64

    Error log:

    2019-10-16 14:55:52.9738 Debug Patcher.PatcherAPI.RunImpl was called
    2019-10-16 14:55:53.0282 Info Patch started
    2019-10-16 14:55:53.0282 Info From unknown_AwsProd
    2019-10-16 14:55:53.0365 Debug Obtaining patch for branch AwsProd and from GameVersion unknown_AwsProd
    2019-10-16 14:55:53.3304 Debug Patcher.PatcherAPI.GetStatus was called
    2019-10-16 14:55:53.3351 Debug Patcher.PatcherAPI.UpdateStatus isRunning:True upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0
    2019-10-16 14:55:53.6894 Error Patcher::Run Error: Failed to initialize Raknet
    2019-10-16 14:55:53.6894 Info Patch completed
    2019-10-16 14:55:53.6921 Error Patcher.PatcherAPI.RunImpl exception : Failed to initialize Raknet
    2019-10-16 14:55:53.6921 Debug Patcher.PatcherAPI.UpdateStatus isRunning:True upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0
    2019-10-16 14:55:54.0113 Debug Patcher.PatcherAPI.GetStatus was called
    2019-10-16 14:55:54.0113 Debug Patcher.PatcherAPI.UpdateStatus isRunning:False upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0
  • ThalThal Member
    Patch server down?
  • PitouPitou Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    same. I have tried a lot of things and nothing
  • DaoLinDaoLin Member, Founder, Alpha Two, Early Alpha Two
    edited October 2019
    Next i try to reinstall EasyAntiCheat
    https://easy.ac/en-us/support/game/guides/installer/


    My Install is C:\Program Files (x86)\EasyAntiCheat

  • PitouPitou Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    all ready tried sadly no luck
  • DaoLinDaoLin Member, Founder, Alpha Two, Early Alpha Two
    me too. no luck. nothing works :(
  • DaoLinDaoLin Member, Founder, Alpha Two, Early Alpha Two
    me too. no luck. nothing works :(
  • SammieSammie Member, Founder, Alpha Two, Early Alpha Two
    omg ... i'am not alone. I hope it will repair fast. Want to play! :(
  • NevermoreNevermore Member, Founder, Alpha Two, Early Alpha Two
    edited October 2019
    Same on me :(
    Yesterday all worked fine. Finished some weeklies and up on patcher launch get "Patch failed, check logs."

    PHOTO-2019-10-16-22-02-09.jpg



    patcher-2019-10-16 22_01_42.4478.log 
    2019-10-16 22:01:42.4478 Debug Patcher.PatcherAPI.RunImpl was called  
2019-10-16 22:01:42.5084 Info Patch started  
2019-10-16 22:01:42.8284 Info From E1FA76F2FBC3299AE9C9E31766F28F2D_AwsProd  
2019-10-16 22:01:42.8284 Debug Obtaining patch for branch AwsProd and from GameVersion E1FA76F2FBC3299AE9C9E31766F28F2D_AwsProd  
2019-10-16 22:01:43.1094 Debug Patcher.PatcherAPI.GetStatus was called  
2019-10-16 22:01:43.1094 Debug Patcher.PatcherAPI.UpdateStatus isRunning:True upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0  
2019-10-16 22:01:43.9067 Error Patcher::Run Exception: Failed to initialize Raknet  
2019-10-16 22:01:43.9067 Info Patch completed  
2019-10-16 22:01:43.9067 Error Patcher.PatcherAPI.RunImpl exception : Failed to initialize Raknet  
2019-10-16 22:01:43.9067 Debug Patcher.PatcherAPI.UpdateStatus isRunning:True upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0  
2019-10-16 22:01:44.0147 Debug Patcher.PatcherAPI.GetStatus was called  
2019-10-16 22:01:44.0147 Debug Patcher.PatcherAPI.UpdateStatus isRunning:False upToDate:False hasPendingTasks:False downloaded:0 totalDownload:0 changesApplied:0 totalChanges:0



    gameversion.json is to long to post :(
    Tell me what thy lordly name is on the Night's Plutonian shore!
    Quoth the raven, Nevermore.
  • NevermoreNevermore Member, Founder, Alpha Two, Early Alpha Two
    edited October 2019
    Solution found!
    1. Go into your installation directory
    2. move into the sub directory "APOC\Binaries\Win64"
    3. Start "APOCClient-Win64-Shipping.exe" by double click
    4. Confirm the Anti Cheat warning
    5. Login
    6. Patcher Start and after finished APOC will restart including Anti Cheat aktiv
    7. Login
    8. Patcher checks files and step over to the game
    9. Happy gaming

    My personal full path of installation for step 1 + 2 is:
    D :\Spiele\Ashes\Apocalypse\APOC\Binaries\Win64\APOCClient-Win64-Shipping.exe


    @Intrepid
    If required I can provide you full patcher logs, here is the important part, I think:
    2019-10-16 22:34:16.2650 Info Applying patch from E1FA76F2FBC3299AE9C9E31766F28F2D_AwsProd to 71860E62E2C0E50B90CB288B21859253_AwsProd  
2019-10-16 22:34:16.2785 Info Creating temporary patcher directory D:/Spiele/Ashes/Apocalypse/.\.patcher  
2019-10-16 22:34:16.2785 Debug Applying patch to file EasyAntiCheat\Certificates\game.bin, from A6D7380F91FD77286813EB9A5F1BF894 to 7748F98991CC9884FFAEE5A282560F82  
2019-10-16 22:34:16.8319 Trace download speed octets read: 1012 in 1 ms  
2019-10-16 22:34:16.8602 Trace Applying Bsdiff action on file 'D:/Spiele/Ashes/Apocalypse/.\EasyAntiCheat\Certificates\game.bin'  
2019-10-16 22:34:16.9869 Debug Applying patch to file Patcher\raknet\win64\RakNet.dll, from  to BB8B1412164FA6C9A195AC6C7A19ADFE  
2019-10-16 22:34:17.0048 Debug Patcher.PatcherAPI.GetStatus was called  
2019-10-16 22:34:17.0048 Debug Patcher.PatcherAPI.UpdateStatus isRunning:True upToDate:False hasPendingTasks:False downloaded:1012 totalDownload:418526 changesApplied:1 totalChanges:2  
2019-10-16 22:34:17.4734 Trace download speed octets read: 417514 in 153 ms  
2019-10-16 22:34:17.5382 Info Checking files state
    Tell me what thy lordly name is on the Night's Plutonian shore!
    Quoth the raven, Nevermore.
  • EmiliaTargaryenEmiliaTargaryen Member, Alpha One, Alpha Two, Early Alpha Two
    Yes Koresh YESYESYES :*
    your Solution was Very helpful to Repair the Game ! Many THANKS , cause it is VERY dificult to Fix Failures like this with only a middle knowledge of Programing...
    a dog is not a pet only but a buddy for life
  • DestregaDestrega Member, Braver of Worlds, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    @Koresh, Thanks, that fix worked for me as well.
    oSEwU2T.png
  • ThalThal Member
    The above fix worked. Now to get my buttons aligned
  • LieutenantToastLieutenantToast Member, Alpha One, Alpha Two, Early Alpha Two
    Hi all - while Koresh's solution above may work for you, if you continue to see this error, please reach out to our team directly here for further technical assistance: https://support.ashesofcreation.com/hc/en-us/requests/new?ticket_form_id=360000558614

    @Thal If it appears that your cursor is not aligned with your buttons, please try pressing Alt+Enter first, so that you can navigate to your Settings and adjust your resolution accordingly!

    community_management.gif
  • ThalThal Member
    Thank you!
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