Backer Package

Kraemer

Quick question; I purchased a $500 backer package back in May of 2018. When I look at my orders, says 'Originator: woocommerce", but that's it. It doesn't show any of the items that are included in that package, although it does say my Ember balance is 19,000 embers. I selected this package for the early Alpha 1 access. Can anyone tell me what the name of this package and when you think I'd have Alpha 1 access?
Thanks mates!

H8edHero

Go to profile home>View Inventory

Kraemer

Yes I did and it did show the items included in my backer package but didn't see the Name of the package, i.e. "Leader of Men" so I can see approximately when I'd get Alpha 1 access. Thanks for the response though.

Xenellia

Hello!

Looks like you have some issues with getting the items from the Kickstarter? These might help you:

https://ashesofcreation.zendesk.com/hc/en-us/articles/360023701413-Where-is-my-Kickstarter-package-

https://ashesofcreation.zendesk.com/hc/en-us/articles/360016195054-Where-do-I-redeem-my-Kickstarter-code-

If you've already done everything described there, and you still can't find your items, then please contact customer support!
Good luck!

Kraemer

Thank you~