Glorious Alpha Two Testers!
Alpha Two Phase III testing has begun! During this phase, our realms will be open every day, and we'll only have downtime for updates and maintenance. We'll keep everyone up-to-date about downtimes in Discord.
If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.
Alpha Two Phase III testing has begun! During this phase, our realms will be open every day, and we'll only have downtime for updates and maintenance. We'll keep everyone up-to-date about downtimes in Discord.
If you have Alpha Two, you can download the game launcher here, and we encourage you to join us on our Official Discord Server for the most up to date testing news.
Can't make a purchase.

Hello. I have been trying for a month now to upgrade to the Braver of Worlds package, but I keep getting an error: Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support.
Well, for 2 weeks now I've been trying to contact Xsolla, and it's like pulling teeth. Still haven't gotten a straight answer out of them. Is there any other way to purchase things from the store?
Well, for 2 weeks now I've been trying to contact Xsolla, and it's like pulling teeth. Still haven't gotten a straight answer out of them. Is there any other way to purchase things from the store?
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I'm not 100% sure if this will solve your issue but you can try submitting a support ticket at the following link: https://ashesofcreation.zendesk.com/hc/en-us/requests/new
The Intrepid team are back in the office on Monday so I'll try to get a solid answer for you then. Stay tuned.
I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!