Glorious Alpha Two Testers!

Alpha Two Realms are now unlocked for Phase II testing!

For our initial launch, testing will begin on Friday, December 20, 2024, at 10 AM Pacific and continue uninterrupted until Monday, January 6, 2025, at 10 AM Pacific. After January 6th, we’ll transition to a schedule of five-day-per-week access for the remainder of Phase II.

You can download the game launcher here and we encourage you to join us on our for the most up to date testing news.

Authenticator Problem

KukotheLegendKukotheLegend Member, Alpha One, Adventurer
in Support & FAQ
Well I did the authenticator thing but next thing I know my autistic son had my phone and deleted the app from my phone. Like a professional gamer that I am, when I signed up for it didn't coy down the code to be able to redo the whole thing again... so now I cant access my account and got no way of obtaining that code back. I wrote to Ashes of creation support team but no idea how long its going to take and I really want to play the game on the 14th. Other than contacting support is there another way I can fix this, does ashes have a costumer service phone number? and if anyone knows how long do they take to respond please let me know.

Thanks in advance for your replies.....

Comments

  • LieutenantToastLieutenantToast Member, Alpha One, Alpha Two, Early Alpha Two
    Hi there friend! It sounds like you've already taken all the right steps by reaching out to our team in a support ticket for further assistance with your two factor authentication :smiley: while our team is currently working through a slightly higher volume of tickets than usual right now due to upcoming Alpha One testing, they will be replying back to your ticket in the order it was received!

    I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything we can help with!
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