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Alpha Two Phase II testing is currently taking place 5+ days each week. More information about testing schedule can be found here

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About booking bag refund, recover the bag and deduct the money

liuchangweiliuchangwei Member
in Support & FAQ
Purchased a $75 reservation pack on the same day, and then applied for a refund, The merchant said it had been returned, let me wait a few days to recover, but today check the bank online reservation frozen money also gave me deduction, and then check the reservation bag I bought inventory, also gone. Trouble businesses seriously deal with this problem, has been concerned about this game.

Comments

  • ShadonSolShadonSol Moderator, Member, Alpha One, Alpha Two, Early Alpha Two
    Please submit a ticket here as this is something the forum can't help you with.
    Note that you will be refunded via the payment method originally chosen. So if you chose PayPal, it's possible that the money got added to your PayPal wallet and not directly to your bank account.

    I'm going ahead and close this thread now, but please feel free to reach out again if you have any more questions!
    volunteer_moderator.gif
This discussion has been closed.