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How do I upgrade my kickstar pre-order package?

I can't find the upgrade window anywhere, I want to upgrade my pre-order package
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Make sure you're logged in on https://ashesofcreation.com/shop
If the items aren't displayed there, check your inventory to double check that you have activated your KS key: https://ashesofcreation.com/settings/inventory
Please open a support ticket if the key is applied and no packages are showing: https://support.ashesofcreation.com/hc/en-us/requests/new
I'm closing this thread now, but please feel free to reach out again if you have any more questions!