internal communications question

what is planned or being done to keep communication between community managers and the rest of the team at intrepid post release to help keep the team in touch with the community long term?

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Enigmatic Sage

Communication & Reports from Feed Back probably.

Could always becomes besties with a community manager so your opinions are top priority

Kyskei

well I don't really care if my opinions are heard personally, I doubt I would have much to contribute.
this is more of a general concern question to see if we can avoid things like what is happening with Bungie right now. or how it's been hard for the community of many MMO's to be heard.

Enigmatic Sage

True. Most of them don't waste their time with the forums post launch. The company does what the company wants essentially regardless of feed back.

Nerror

Kyskei wrote: »

well I don't really care if my opinions are heard personally, I doubt I would have much to contribute.
this is more of a general concern question to see if we can avoid things like what is happening with Bungie right now. or how it's been hard for the community of many MMO's to be heard.

Are you referring to the layoffs of the Bungie community managers?

The only thing that can be done by Intrepid is to keep paying their community managers a fair wage, and to keep having them gather feedback like they do now.

I would honestly like Intrepid to continue having the monthly dev discussions and feedback threads after release too. Feedback on specific aspects of the game and feedback on events, etc., so @Vaknar and @Roshen and others can continue gathering focused feedback and feeding it to the dev teams.

Enigmatic Sage

@Nerror think they referring to using the managers as a bridge to relay information between the community that uses the forums to the developers.

Nerror

Enigmatic Sage wrote: »

@Nerror think they referring to using the managers as a bridge to relay information between the community that uses the forums to the developers.

Yes. I am confused now.

Isn't that what I wrote about?

Enigmatic Sage

Nerror wrote: »

Enigmatic Sage wrote: »

@Nerror think they referring to using the managers as a bridge to relay information between the community that uses the forums to the developers.

Yes. I am confused now. Isn't that what I wrote about?

Yes, yes you did write about that haha. I think it has nothing to truly do with wages and bungie though. Just integrity of the employee and employer.

I've worked with quite a few different generations and some people feel they deserve the world when it comes to their wages. Don't get me wrong. I believe in fair wages too. but "fair" can be be perceptively different from person to person.

Kyskei

it didn't have anything to do with wages.
I've heard that in a few of these companies community managers know about issues that the community have with the game that is causing a lot of people to quit playing or is otherwise damaging to the game. but because of either office politics or indolence on part of their superiors they are not able to bring these things up with the team so it can be addressed. now I'm not saying this is a problem at intrepid in fact I feel like things are going great here.
but I think that it would be nice if there were internal structures or systems within the company to insure that it continues to operate smoothly post release.

Enigmatic Sage

True. But as we learned from WoW and other MMORPG's...

They took too long to listen to the community, then when they did, they listened to the wrong community members as the consumer demographics of the game changed and constantly rolled, they lost sight of what made their game so beloved.

When subs start dropping, they scramble to find out which to cater to. Do they try and get back their original loyalists? listen to the current gamers? prepare for the next generation?

Ashes has attracted a large mixed demographic pool unfortunately and fortunately.

Nerror

Right. The fair wages part was mostly my way of saying they shouldn't fire them after release, or cause them to leave for better paying jobs

As for the rest, if they keep doing what they do now and gather feedback from several platforms, and possibly scale up the team to meet the hopefully increased number of players after release, they should be good

AnimusRex

I would think there will be a significant bump in workload for certain Intrepid staff at launch and going forward.

However smoothly it goes, there will be bugs (always is), customer service issues with transactions (always is) and a spike in feedback from those not finding the game exactly to their liking. Then there will be a ton of questions on events and aspects of the game that Intrepid kept back until launch.

And the CC program will really hit it's stride. I can see Maggie's team needing more bodies on deck for all this.

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