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Game Key missing or deleted

dandaldandal Member, Alpha Two, Early Alpha Two
edited September 2024 in Support & FAQ
Hello, I don't know if I already received an email with the game key and deleted it! But for support I need a Kickstarter number, which I don't have! I bought my Voyager package in the shop! How do I get the key?

Comments

  • unknownsystemerrorunknownsystemerror Member, Phoenix Initiative, Royalty, Kickstarter, Alpha One, Alpha Two, Early Alpha Two
    If you bought a package in the Intrepid shop then you just log onto your account and check your inventory. They don't email you some key code. And if you were not a Kickstarter backer from 2017, then there is nothing there for you either. Your access is automatically applied to your account. When it is time for you to get access, you will receive an email that is attached to your account giving you instructions on how to download the client.
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  • ShadonSolShadonSol Moderator, Member, Alpha One, Alpha Two, Early Alpha Two
    As noted above, purchasing a pre-order pack in the shop automatically applies the access to your account.

    The Voyager pre-order pack isn't a kickstarter pack, that's probably why you don't have a KS number. You should see "Alpha 2" as an entry in your account inventory: https://ashesofcreation.com/settings/inventory

    Hope that helps! :)
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