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500$ Intrepid pre-order pack bought in 2018 but I dont have alpha 2 access

drizzt249drizzt249 Member, Alpha One, Alpha Two
edited October 27 in Support & FAQ
I bought the 500$ dollar pack back in 2018 that should have had alpha 1, alpha 2 and all future access, but i don't currently have access to alpha 2. The preoprder pack upgrade 3 is listed under my account inventory, but under transaction history it only lists 2 separate 250$ transactions which were the original purchase and the upgrade to next pack. I submitted a ticket but hoping I can get additional help considering the ticket probably wont even be answered before this weeks testing is done.

Comments

  • AszkalonAszkalon Member, Alpha Two
    Did You get the " Launcher " from the Main Site, Drizzt ?


    : https://ashesofcreation.com/
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    ✓ Occasional Roleplayer
    ✓ Kinda starting to look for a Guild right now. (German)
  • drizzt249drizzt249 Member, Alpha One, Alpha Two
    I submitted a ticket with support and they got back to me surprisingly fast. Within 6 hours of the ticket posting they corrected the problem. Some of the very old packs did not apply the alpha access correctly and they were able to correct it and grant me access. After this time the option for the launcher appeared on the website.
  • McOliverMcOliver Member, Founder, Kickstarter, Alpha Two
    You were lucky

    It has been over 48h since I provided my Kickstarter details and I still do not have access
  • Frank_RizzoFrank_Rizzo Member, Alpha Two
    dont bother you will watcxh a queue screen for hours.... rediculous..... well worth the $$ spent...
This discussion has been closed.