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Check out Alpha Two Announcements here to see the latest news on Alpha Two.
Check out general Announcements here to see the latest news on Ashes of Creation & Intrepid Studios.
To get the quickest updates regarding Alpha Two, connect your Discord and Intrepid accounts here.
Issues related to loading (in-game, loading the game client)
Merging threads relating to issues with loading (in-game, loading the game client).
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Comments
Description
While loading into the game after getting through the queue I am permanently loading the loading bar in the loading screen.
Bug Reproduction Steps
Not sure, it has been going on about 30 minutes so far.
Expected Result
I expect to load into the game at the starting location.
Bug Report - Actual Result
No error message shows, but the loading bar is constantly going up to 100% then resetting to 0% and repeats constantly. Every now and then it will show my character in the starting zone for a split second as if I was in the game but then quickly goes back to the loading screen to start all over again.
Crash to desktop or freeze one second after entering the game/loading in the world
Bug Reproduction Steps
Every time I've entered the game. On different characters, days, realms. Updated drivers, cleared game cache and old reports have been tried.
My hardware:
Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70 GHz
Geforce RTX 2070
16Gig RAM
Windows 10
To reproduce, well it happens every single time i try to login the game. and everytime i update the game through the launcher.
expected result is to login without it crashing everytime i suppose. but the 100% load on my ssd i think is strange. none of my other games do that
There is no error message or crash log it just freezes or insta-quit.
how do you even fix this??
you can log in with new characters, but it wont log me into the character i leveled
I had this bug as well I've been able to replicate it on multiple chars and classes. When you log out of the game while in the little hallway it will do this. It is a 100% chance of happening when you do this. Uninstalling the game does not fix this problem.
I have been trying to join the Alpha 2 test but without a success.
Everytime after i choose a character and join the game, it crashes after loading screen. (everytime)
I have attached a png with the crash report from unreal.
"Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000001e3040260
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
kernel32
ntdll"
On unreal engine site i have found this.
"The error message “Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000” is indicating that the program is trying to access memory address 0x0000000000000000, which is not a valid memory address. This is likely caused by a problem with the Unreal Engine build or the dependencies on your system"
Hope this will help fix the issue.
I have been waiting to play this game for more then 5 years and it would be a shame if i could not.
Thank you.
This happens after loading to 100% once, flashing me inside the game and then reverting back to the loading screen. This time it just loads infinitly.
Original post with video: https://forums.ashesofcreation.com/discussion/62240/all-characters-load-to-a-1st-person-frozen-view-then-reload-over-and-again-alt-f4-only-option#latest
Original post with video: https://forums.ashesofcreation.com/discussion/62240/all-characters-load-to-a-1st-person-frozen-view-then-reload-over-and-again-alt-f4-only-option#latest
I would, but when i looked at that video, it was not exactly the same as me. They got in to the game, i did not.
That's how it happened to me too, the forced 1st person mode (looking through my own head), relogged to fix it, then it all went bad. Someone said mounting up would fix the 1st person thing, but that didn't work for me sadly. Relog was the only option....then this...
Happened to 2 characters of mine, 1 self-resolved after a few hours, the other is still stuck and unable to play.
Note: It wasn't in this area though. One was farrrrrr north of Winstead, the other was just north of Liongard but away from the populous.
https://youtu.be/r2gQS-sWTCU?si=8Kw_2yFwUJ4d3JHD
https://streamable.com/0ixkk2?src=player-page-share
not sure if that was clear lol
Only way to close the endless loop was to close the game which put me back into queue.
Once I got back into the game (long time later) I was back on the ground so I guess unstuck did kind of work.
do this -> create new character -> load into world -> right before loading in -> click on bricked char -> spam click enter world
worked for me yday.