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Purchase Not Showing up in Transaction History

maximusminmaximusmin Member, Alpha Two
edited November 2024 in Support & FAQ
I do not see my purchase in the transaction history or the item in my account inventory. I purchased the $120 tier, the money is taken out of my account but nothing on the website.

Comments

  • BoopthysnootBoopthysnoot Member, Alpha Two
    Same here. Purchase done yesterday. Support ticket already created with no response and ppl claim it takes 6 days to get a reply now.
  • thisjustanotherthisjustanother Member, Alpha Two
    im in the same boat. went through credit card and paypal seperately with same result of nothing showing up.
  • HilasHilas Member, Alpha Two
    I have the same issue. Open ticket and no reply yet. Purchased the 120USD Key, nothing in inventory and also nothing in transaction history.
  • GunnarBeardslyGunnarBeardsly Member, Alpha Two
    Myself as well, submitted a ticket also and no replies
  • ShadonSolShadonSol Moderator, Member, Alpha One, Alpha Two, Early Alpha Two
    Heya! The team is aware that purchases don't show up for some folks. If you haven't already, please submit a support ticket here, and your account will get sorted out: https://support.ashesofcreation.com/hc/en-us/requests/new

    Support is pretty swamped right now, so replies might take a bit - but don't worry, you'll get what you paid for :)
    volunteer_moderator.gif
This discussion has been closed.