Glorious Alpha Two Testers!

Phase I of Alpha Two testing will occur on weekends. Each weekend is scheduled to start on Fridays at 10 AM PT and end on Sundays at 10 PM PT. Find out more here.

Check out Alpha Two Announcements here to see the latest Alpha Two news and update notes.

Our quickest Alpha Two updates are in Discord. Testers with Alpha Two access can chat in Alpha Two channels by connecting your Discord and Intrepid accounts here.

Launcher not visible

AbyssDiverAbyssDiver Member
edited November 9 in Alpha Two Bug Reporting
The launcher is installed, antivirus is off, background apps off, run the "Intrepid Studios Launcher" as admin. The launcher seems to open somewhere. It shows an icon in the lower tray on the bottom of the screen. However the actual installer is nowhere to be seen. I have tried alt/tab win left arrow right arrow etc. I tried changing resolution multi monitor to single monitor. I can see the program running in task manager/Processes. I opened that to a lower tab for the "Intrepid Launcher (Main)" screen that should be on my screen. I can not (bring to front, minimize/maximize, and switch to does nothing. I am at a loss what should I do about not seeing the installer on either of my screens?

Comments

  • UrbanBriarUrbanBriar Member, Alpha Two
    i'm in the same boat, i think it got screwed up when i changed one of the settings tabs. did the open with pc and another one.
  • TooTTooT Member, Alpha Two
    Ya, I have same issue. I see the launcher flash on my screen for about 1/10 of a second then it is gone and running in the backround. Only way to even attempt to reopen is to force close through task manager. Repairing through installer and remove and reinstall does not help.
  • twistd__twistd__ Member, Alpha Two
    Same. Just purchased, and haven't been able to play because of 0xc0000005 error, so I tried to change some setting seeing if it would help and now I can't see the launcher while it is running. I so happy =(
  • wantorwantor Member, Alpha Two
    Same problem.
    reinstlled and repaired multiple times.
    Run as Admin, removal of antivirus software, disconecting monitors, no progress.
    Prayers to jesus are unheard, will sacrifice goat tomorrow to talk to the other guy
  • twistd__twistd__ Member, Alpha Two
    So I got mine to work. Uninstall > delete any remaining folders for intrepid > empty recycling bin > empty download folder in browser and computer > restart computer > download launcher.

    Now I did this on Friday when there was a new launcher so I would wait until then so that the launcher is updated vs when you last downloaded it.

    Hope this helps. I'm still working with a 0xc0000005 error code and cant play anyway.
  • DamieDamie Member, Alpha One, Alpha Two, Early Alpha Two
    edited November 20
    0xc0000005 when launching game might be related to an anti virus blocking Ashes Client Executable, if it happens when attempting to Launch the Launcher, it could be that an anti virus is blocking the launcher aswell.

    If Launcher is not launching, you can try navigating to %localappdata%/Intrepid Studios and deleting that folder. Also reinstalling could help. If issue persists, send your Launcher logs to support!

    https://support.ashesofcreation.com/hc/en-us/articles/32162037612435-How-do-I-submit-game-logs-and-diagnostic-files
  • wantorwantor Member, Alpha Two
    Full remove + patch download did not work for me sadly.
    issued a suppor ticket.
    Will try fresh windows installation tomorrow.

    %localappdata% only contains the log files

    looking on average like this :

    2024-11-22 18:37:07.9032|INFO|App.App|ProductName: Intrepid Studios Launcher
    2024-11-22 18:37:07.9313|INFO|App.App|Version: 0.3.266-19488
    2024-11-22 18:37:07.9313|INFO|App.App|AssemblyName: IntrepidStudiosLauncher
    2024-11-22 18:37:07.9313|INFO|App.App|WorkingDir: C:\Program Files\Intrepid Studios\Launcher
    2024-11-22 18:37:08.6546|INFO|AutoUpdate.UpdateCheck|Updater finished with NO_UPDATES
    2024-11-22 18:37:08.6589|INFO|Configuration.LoadConfig|Using default config as no config file was found
    2024-11-22 18:37:08.7628|INFO|App.OnStartup|OnStartup called.
    2024-11-22 18:37:08.7628|INFO|App.TerminateXdeltaProcesses|Terminating existing xdelta3 applications.
    2024-11-22 18:37:08.7690|INFO|App.OnStartup|Starting UI
    2024-11-22 18:37:09.0610|INFO|MainWindow.MainWindow|Loading MainWindow
    2024-11-22 18:37:13.6308|INFO|Configuration.LoadConfig|Using default config as no config file was found
    2024-11-22 18:37:13.8098|INFO|LoginPage.LoginPage|Loading LoginPage
    2024-11-22 18:37:13.8098|INFO|App.OnStartup|Startup Args: username: password= environment=
    2024-11-22 18:37:13.8283|INFO|LoginPage.ComboBoxEnvironments_SelectionChanged|Environment Selected: Alpha Two


    also tryed forcefeeding the launcher my credentials, to no avail so far.
  • wantorwantor Member, Alpha Two
    Creating a new Windows user account did resolve the issue for me.
Sign In or Register to comment.