Can't log into account on main page to purchase Alpha Access

vortyss

Greetings,

I just created an account and verified my email
I wish to purchase the Alpha Access, but I am unable to log into my account on the website.
Whenever I put in my credentials, it refreshes to the main page but I do not get logged in.
Then when I click the login button again it simply refreshes to the main page again, without logging me in.

To get back to the login page, I have to clear my browsing data for the login page to even come back up. But it still does the same thing once I put my credentials in.. And then I have to delete my browsing data.

And it goes in this loop while never logging me in.

Is there something I can do different?

-Vortyss-

Taleof2Cities

Tried a different browser?

harlande

Exactly the same for me, I've tried two different browsers, I just go in an endless loop.
Just tried another browser (so 3 different browsers now), and I'm simply not able to login to where the shop is.

ShadonSol

Please try the steps listed in this article: https://support.ashesofcreation.com/hc/en-us/articles/35346045394835-How-do-I-clear-cookies-and-site-data-for-the-Ashes-of-Creation-website

If those don't resolve the issue, please submit a support ticket here: https://support.ashesofcreation.com/hc/en-us/requests/new
Thanks!