Constant crashes to black screen

Game randomly shuts video off, forcing me to restart the machine.
This happens at ANY in-game setting.
It can happen within one minute of my turning on computer on a Sunday morning or last over an hour in prime time.
I have:
11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz 3.50 GHz
128GB RAM
NVIDIA GeForce RTX 3090

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Methlab

Steps I've taken to fix the issue. I get them anywhere from a few minutes to a couple hours. With the latest update i get them about every 4 minutes.

Check the RAM I had, was fine added more.
Check PSU, was fine.
Updated Bios.
Reset CMOS.
Tried older GPU drivers.
Used DLAA.
Every setting known to man, does not matter.

I also have a 3090. Intel i9-12900KF.

It's something with these GPU's, just not sure what.

krimson47

Did you ever figure out a better fix? I also have a 3090 and keep having the same thing happen. I’ve tried the same fixes as you and I can’t get it more than 20 minutes.

bazsesz

It happens me as well, RTX 3080

Maturn

Same with 3080

Eraserjck

My game is crashing a lot, not a pattern of behavior, the last crash happened when I revived. My video settings are on low (super resolution (VSR) > ultra performance). I have a Lenovo Legion 5i notebook: 32 Gb of ram, i7- 10750H 2.6 Gb, RTX2060, updated drivers. Anyone with any solution? I can't play like that. Thank you in advance.

Hawkamania

Cuirimara wrote: »

Game randomly shuts video off, forcing me to restart the machine.
This happens at ANY in-game setting.
It can happen within one minute of my turning on computer on a Sunday morning or last over an hour in prime time.
I have:
11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz 3.50 GHz
128GB RAM
NVIDIA GeForce RTX 3090

I'm having the same issue and I have a 3080 TI. I'm reading a some bug reports that appear this is some kind of issue with this game and the 3080/90 series cards.

Dafacey

there are some problems with discord. friend had the same problem with tarkov and now i have it with AOC. but if u close discord the game is running without a problem in my case. maybe this helps.
the game goes dark and u still can hear things in the background but the monitor cant find a source. its a discord problem and not a AOC problem.. but i dont know how to fix it. just dont talk to your friends ;-)

gedista

The exact same issue. I have GTX 3080 i7 13700k and 32gb ram. I never had this on every other game. I play escape from tarkov but never got this. I will try with my discord off and will tell you if i got it.

Edit "Happens with discord closed as well"

Fronke

For every one experiencing the issue:

Create a ticket with the support team. There was a pinned thread about this and it was unpinned with no follow up from staff. Best bet now is to send in tickets and ask them to get it added to the known issue list.

How to send in logs and ticket: https://support.ashesofcreation.com/hc/en-us/articles/32162037612435-How-do-I-submit-game-logs-and-diagnostic-files

The original pinned thread that had other reports of this happening: https://forums.ashesofcreation.com/discussion/62010/bug-hunting-gpu-crashes-and-running-out-of-vram

Most people have seen that turning off Super Resolution and capping to 30FPS gives a couple of hours of playtime before this type of issue happens again.

gedista

oK guys i managed to find a fix for me. I hope i can help you too. Well i heard my GPU going Crazy with the Fans just before every crash happened. So i downloaded MSI Afterburner and made a profile and made the fans like the screenshot. So if i have less than 80 degress, the fans should work less. After that my GPU is constantly at 75-76 playing AOC, and the fans are at 1000rpm. Playing for 3 days now with no problems at all

DogManStar

I have the same issue with my RTX 3080 Palit GamingPro OC. From 1 min to 1 hour randomly black screen fan boost and ( thats all folks ) then i need to reboot my computer. Does not depend on the game graphics settings etc.

The joke is it start happening after a two months since Alpha Two started and i was played without any crashes at all.

CPU - R5 5600x
GPU - RTX 3080 Palit GamingPro OC
MB - Asrock B450M Pro 4 R2
RAM - 32Gb Kingston
PSU - SuperFlower Leadex SE 1200W Platinum

Im sure that it is not the hardware bug and it cant be the hardware bug any players have on many different computer configurations.

It is the only one game that crash my computer. And only one game on UE5 with this type of issue. I playing STALKER 2 on the same engine with no issues.
No issues with any benchmarks. No issues playing hours in Cyberpunk in 4K with RTX on. etc.

DogManStar

The problem has been solved for me!!!

I took out the video card, cleaned all the contacts to a mirror shine, also blew and brushed the pci-e slot on the motherboard and inserted it several times, took out the power and put it back on, reassembled everything and the problem disappeared completely. For a second hour now, the game has been playing calmly in normal mode, showing me 60% cooling speed in 4K on ultras without jerks and overloads. Apparently, the fault was not the full contact in the pci-e connector, it's funny that other games were not so critical and did not crash the system.

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