Chat abuse should not go unpunished

So I know, people might have different opinions on this, and I don't really know the situation on other servers either, so I'd appreciate whoever is reading this to share your thoughts and experiences!

I have reported players through the ticket system two times for chat abuse now, including screenshots and everything. The first time was around the first few weekends and the response I got was simply:

We are not currently providing in game support for Ashes of Creation during the Alpha Two testing.

Now after things in my opinion escalated further during last week's playtest, I assume because people realise they can write whatever and not be punished for it, I wrote another report, again with sceenshots and I got the same answer. No support.

Now while I understand, that resource management and everything makes it difficult to provide in game support for an alpha test, I feel people should still be punished for abusing the chat, especially when it's in the manner that I'm talking about. I don't want to post the screenshots here as they're very explicit but anybody that has been playing a couple online games can probably imagine the direction when I say unnecessary disgustingly se*ually explicit.

Please don't let behaviour like this go unpunished. Especially when it's done by streamers as well like in one of the cases I reported, and when it's done by the same people over and over again that take a step further every time.
At least set an example, because this cannot end well.

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Comments

nanfoodle

You have to get that running A2 is not making money. We can't expect a level of service you would with a launched game making money. It's sad people act like that but what do you expect them to do? Spend the development money on customers service?

Here is a fix that's fitting. Ask for an ignore list and a swearing filter for the game.

CROW3

You can hide the chat box, or go to guild/party tab.

wakkytabbaky

they should still be taking action against harassment imo if its the same person harassing you and making alts to bypass / ignore mechanic.

unsure if thats whats happening here but unless you are harassed constantly then /ignore is your friend

Kiwi_

I think I maybe should clarify/add. The messages I'm talking about were not directed at me or someone specific (not all the time at least)
It's been sent for everybody to read in global and say chat simply to disturb people
And yes you can ignore people, but that doesn't get rid of the problem. I know people that are playing with their family, with their kids and as far as I know AoC is not meant to be an R18 game with no chat rules.
I understand that this might not be as important to a lot of people, but I personally think it should matter early on to prevent it spreading and becoming a part of how the community is like we've seen with many other games with unmodded chats before

novercalis

must be new to MMO

welcome to the "barren chat" - ignore it and move on.

people are always gonna talk current events and I can guess you had issues in with some of the recent events:

politics, The Tyson fight both had global chat going.

this is a game, where I dare say, the average gamer is probably in their 30s and many in their 40s-50s.

There is also going to be a level of toxicity in this type of game, moreso when PvP, Guild vs Guild is involved and will bleed out into the global chat

Get thicker skin - carebears won't survive in this game setting in it's current form.

Andi

novercalis wrote: »

must be new to MMO

welcome to the "barren chat" - ignore it and move on.

people are always gonna talk current events and I can guess you had issues in with some of the recent events:

politics, The Tyson fight both had global chat going.

this is a game, where I dare say, the average gamer is probably in their 30s and many in their 40s-50s.

There is also going to be a level of toxicity in this type of game, moreso when PvP, Guild vs Guild is involved and will bleed out into the global chat

Get thicker skin - carebears won't survive in this game setting in it's current form.

Nobody outside the USA gives a fuck about all those topics. Besides, most of us play this game to escape the real world for a while and immerse ourselves in a fantasy world.
Of course there are always emphatically challenged players, especially so in a competitive game with open world PVP, but that doesn't mean they can strip all decency and behave like sociopaths. in UO, we behaved like normal humans, even tho we were red and killed anyone who stepped foot into Covetous, or later Felucca. If we could manage that, then you can do it, too. And old UO was way more ruthless than AoC. You have no excuse.

Shoklen

When chat starts getting crazy I just minimize it. I thought Steven said ignore was in the game but I couldn't get it to work. We should have a in-game window we can open and adjust chat options with one of them being an ignore list.

MincVinyl

IMO you should just ignore those players. What do you determine bad words? What does any random CS person consider bad words? In most modern games it is absurdly easy to get other players banned for chat reasons. It has been done in eso many times to remove guild leaders or emperors.(effectively town mayors)

Granted the CS on their forums also banned me for explaining basic algebra. I'd hope players in a game marketed towards 30-60 year olds could be adult enough to see some bad words and ignore it on their own or turn on a profanity filter.

Veeshan

Why do people get so worked up over chat at times jeeze just ignore it if ur not interested in it ig it about u it stops when u dont reply to it cause there doing it for a reaction.
i personaly find it amusing at times and rather entertaining

CROW3

Ride public transportation in your nearest metro area for a year. You’ll develop the skill to ignore most ambient conversation. Barrens chat isn’t much different than the trains that run through my city.

Daave

Kiwi_ wrote: »

unnecessary disgustingly se*ually explicit.

Self-censoring “sexually” on the internet shows you need to grow up… as long as they aren’t harassing someone or being racist or something, just hide the chat for now if adult language makes you uncomfortable

Kiwi_ wrote: »

I know people that are playing with their family, with their kids

The game should not revolve around what a kid who probably shouldn’t even be playing the game might see. Intrepid aren’t their parents

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