Launcher Error: Add Operation ApplyOperation process - error decompressing game files.

I just bought an alpha 2 key today and have been trying for 5 hours to install and get into the game.

in the launcher the "file operations" bar gets stuck and stop moving and after a while i just recieve this message photo attached below:

Errors occured during the add Operation ApplyOperation process. - an error has occurred when decompressing game files. try again later.

I`ve tried everything from completely deleting the game, running as admin, uninstalling everything to repairing, to delete and download the launcher again 100 times now. Nothing is working.

I`ve also talked to a lot of people in the Discord and on the Reddit that are having the same issues, a common thing seems to be we are all new players who just bought the game today. No one else except us seem to have this error when trying to install, and no one have been able to fix it.

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Bhakha

same problema here,
I bought today and I have not been able to play, an important investment

, I underspasethe phase we are in, I hope to be able to solve it soon.

duslenke

same for me and my brother, been trying to install all day, my intrepid studios folder is now at 300gb+

tyclavriak

I am not new, ive just bought a new pc today, and keep getting the same error.It seem to be a problem on their side that affect all new installation, like a corrupted file. Im ok cause i can play on my old pc, but ive bought a pc, i want to play aoc on it also.

T_T

Zarsh

I just joined the alpha and am having the same issues.

Bhakha

we're going to have to be patient or find a way to fix it ourselves if possible. I think the development team is on break for the end-of-year festivities. I also don't see how to submit a support ticket either.

Stuck at 10%

Zarsh

I submitted a ticket here: https://support.ashesofcreation.com/hc/en-us/requests/new

tyclavriak

I dont think we can fix this, its an error while decompressing a file, like if we downloading a bad hashed file, so the file is wreck , till they didnt fix this file we will still encounter this error.

supersteef

Bought near the end of phase 1 to play in phase 2, have been playing until today. Had to reinstall because of an error with another program (I'm on Linux) and having this issue trying to install it now.

Bhakha

I hope there's a support technician monitoring this forum thread. So it’s not just new accounts, then.

High_Lord_Zamkay

Well I hope they put someone on the case soon enough.

chairmanofgaming

Bumping for interest. I am currently following the install steps outlined here https://forums.ashesofcreation.com/discussion/62094/linux-tips-tweaks-and-troubleshooting-thread/p1
in order to get AOC to run on my Manjaro rig W/ bottles. This error is not outlined in the Linux troubleshooting steps and may not be appropriate to post there, but will if this thread does not lead to resolution.
Edit, I did however purchase my alpha key previously, but have not yet had time to tinker to get this game running.

Bhakha

High_Lord_Zamkay wrote: »

Well I hope they put someone on the case soon enough.

Considering it involves new purchases, it should have high priority, I hope...

christywastaken

Same issue for me. Have tried a fresh reinstall. What is interesting is how the client installation folder goes from 0 bytes to 32 GB as soon as the installer starts a fresh download.

Bhakha

I feel like it's when it finishes downloading a compressed file that's corrupted and can't be opened, hence the error. If that's the case, only they have the power to fix it.

supersteef

chairmanofgaming wrote: »

Bumping for interest. I am currently following the install steps outlined here https://forums.ashesofcreation.com/discussion/62094/linux-tips-tweaks-and-troubleshooting-thread/p1
in order to get AOC to run on my Manjaro rig W/ bottles. This error is not outlined in the Linux troubleshooting steps and may not be appropriate to post there, but will if this thread does not lead to resolution.
Edit, I did however purchase my alpha key previously, but have not yet had time to tinker to get this game running.

You can use Bottles or Lutris and it will not work with either if it is a fresh install. I had it running on non-flatpak Bottles before today but an update broke Bottles. I've tried with flatpak Bottles and non-flatpak Lutris and the same issue on both.

Bhakha

Maybe this new patch Will help us.

tyclavriak

Bhakha wrote: »

Maybe this new patch Will help us.

Maybe, but i know this patch is not related to our problem, cause i have the problem before they wreck their patch. But if they change the file , it can fix our problem for sure. Im trying since 7am(us east)

Cryptolinguist

I'm having the same issue with a fresh installation

StevenSharif

Please standby. Investigating the issue now. Will update shortly

tyclavriak

Thanks Steven

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