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Launcher Error: Add Operation ApplyOperation process - error decompressing game files.

morradimorradi Member, Alpha Two
edited January 6 in General Discussion
I just bought an alpha 2 key today and have been trying for 5 hours to install and get into the game.

in the launcher the "file operations" bar gets stuck and stop moving and after a while i just recieve this message photo attached below:

joh0aop16rig.png

Errors occured during the add Operation ApplyOperation process. - an error has occurred when decompressing game files. try again later.

I`ve tried everything from completely deleting the game, running as admin, uninstalling everything to repairing, to delete and download the launcher again 100 times now. Nothing is working.

I`ve also talked to a lot of people in the Discord and on the Reddit that are having the same issues, a common thing seems to be we are all new players who just bought the game today. No one else except us seem to have this error when trying to install, and no one have been able to fix it.


Comments

  • BhakhaBhakha Member, Alpha Two
    edited December 2024
    same problema here,
    I bought today and I have not been able to play, an important investment :neutral: , I underspasethe phase we are in, I hope to be able to solve it soon.
  • duslenkeduslenke Member, Alpha Two
    same for me and my brother, been trying to install all day, my intrepid studios folder is now at 300gb+
  • tyclavriaktyclavriak Member, Alpha Two
    edited December 2024
    I am not new, ive just bought a new pc today, and keep getting the same error.It seem to be a problem on their side that affect all new installation, like a corrupted file. Im ok cause i can play on my old pc, but ive bought a pc, i want to play aoc on it also. :( T_T
  • ZarshZarsh Member, Alpha Two
    I just joined the alpha and am having the same issues.
  • BhakhaBhakha Member, Alpha Two
    edited December 2024
    we're going to have to be patient or find a way to fix it ourselves if possible. I think the development team is on break for the end-of-year festivities. I also don't see how to submit a support ticket either.


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    Stuck at 10% :(
  • ZarshZarsh Member, Alpha Two
  • tyclavriaktyclavriak Member, Alpha Two
    edited December 2024
    I dont think we can fix this, its an error while decompressing a file, like if we downloading a bad hashed file, so the file is wreck , till they didnt fix this file we will still encounter this error.
  • supersteefsupersteef Member, Alpha Two
    edited December 2024
    Bought near the end of phase 1 to play in phase 2, have been playing until today. Had to reinstall because of an error with another program (I'm on Linux) and having this issue trying to install it now.
  • BhakhaBhakha Member, Alpha Two
    I hope there's a support technician monitoring this forum thread. So it’s not just new accounts, then.
  • High_Lord_ZamkayHigh_Lord_Zamkay Member, Alpha Two
    Well I hope they put someone on the case soon enough.
  • chairmanofgamingchairmanofgaming Member, Alpha Two
    edited December 2024
    Bumping for interest. I am currently following the install steps outlined here https://forums.ashesofcreation.com/discussion/62094/linux-tips-tweaks-and-troubleshooting-thread/p1
    in order to get AOC to run on my Manjaro rig W/ bottles. This error is not outlined in the Linux troubleshooting steps and may not be appropriate to post there, but will if this thread does not lead to resolution.
    Edit, I did however purchase my alpha key previously, but have not yet had time to tinker to get this game running.
  • BhakhaBhakha Member, Alpha Two
    Well I hope they put someone on the case soon enough.

    Considering it involves new purchases, it should have high priority, I hope...
  • christywastakenchristywastaken Member, Alpha Two
    Same issue for me. Have tried a fresh reinstall. What is interesting is how the client installation folder goes from 0 bytes to 32 GB as soon as the installer starts a fresh download.
  • BhakhaBhakha Member, Alpha Two
    I feel like it's when it finishes downloading a compressed file that's corrupted and can't be opened, hence the error. If that's the case, only they have the power to fix it.
  • supersteefsupersteef Member, Alpha Two
    Bumping for interest. I am currently following the install steps outlined here https://forums.ashesofcreation.com/discussion/62094/linux-tips-tweaks-and-troubleshooting-thread/p1
    in order to get AOC to run on my Manjaro rig W/ bottles. This error is not outlined in the Linux troubleshooting steps and may not be appropriate to post there, but will if this thread does not lead to resolution.
    Edit, I did however purchase my alpha key previously, but have not yet had time to tinker to get this game running.

    You can use Bottles or Lutris and it will not work with either if it is a fresh install. I had it running on non-flatpak Bottles before today but an update broke Bottles. I've tried with flatpak Bottles and non-flatpak Lutris and the same issue on both.
  • BhakhaBhakha Member, Alpha Two
    edited December 2024
    2x2hbitov50c.png


    Maybe this new patch Will help us.
  • tyclavriaktyclavriak Member, Alpha Two
    edited December 2024
    Bhakha wrote: »
    2x2hbitov50c.png


    Maybe this new patch Will help us.

    Maybe, but i know this patch is not related to our problem, cause i have the problem before they wreck their patch. But if they change the file , it can fix our problem for sure. Im trying since 7am(us east)
  • CryptolinguistCryptolinguist Member, Alpha Two
    I'm having the same issue with a fresh installation
  • StevenSharifStevenSharif Member, Avatar of the Phoenix, Kickstarter, Alpha Two, Early Alpha Two
    Please standby. Investigating the issue now. Will update shortly
  • tyclavriaktyclavriak Member, Alpha Two
    Thanks Steven :)
  • BhakhaBhakha Member, Alpha Two
    edited December 2024
    OMG, we've been noticed. Thanks Mr. Sharif :)
  • booshantobooshanto Member, Alpha Two
    xxud4fqjbpuc.png
    Posting to follow as well.

    However everything seemingly installed correctly, but i guess there's a communication error?
  • StevenSharifStevenSharif Member, Avatar of the Phoenix, Kickstarter, Alpha Two, Early Alpha Two
    edited December 2024
    We have deployed a fix for this issue. If you were experiencing trouble this morning with a fresh install or patch update, you may not try using repair to fix.
  • ZarshZarsh Member, Alpha Two
    This fixed my issue. Thanks
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