Black screen, Game is unplayable.

gedista

Hello. I bought the game 2 days ago. I installed and i am trying to play. after 2-15 mins my screens go black and i can hear backround sounds (discord, youtube), i can speak with my friends, but i only can restart my pc to make my screens work again.

I have tried to update BIOS, GPU drivers, i tried every setting in game,limited fps to 60, i tried running the game without discord and teamspeek open. Nothing works. I cant test the game, cause it's a bit frustrating to have to restart the pc every 5 to 10 mins.
Thing is i cant create this problem. It's generated randomly so far. Some times i was just autorunning or doing quests etc.

My specs are RTX 3080, i7 13700k, 32gb, Windows 12.

Fronke

Create a ticket with the support team. There was a pinned thread about this and it was unpinned with no follow up from staff. Best bet now is to send in tickets and ask them to get it added to the known issue list.

How to send in logs and ticket: https://support.ashesofcreation.com/hc/en-us/articles/32162037612435-How-do-I-submit-game-logs-and-diagnostic-files

The original pinned thread that had other reports of this happening: https://forums.ashesofcreation.com/discussion/62010/bug-hunting-gpu-crashes-and-running-out-of-vram

Edit: For those of us running into the issue, turning off Super Resolution and capping to 30FPS gives a couple of hours of playtime before it happens again.

Korathal

Well, I've run into what I think is this problem also. Black screens every 30-60 minutes.
I've just sent Intrepid all of the data as Fronke recommended, plus DxDiag, Event Viewer, and Reliability Manage outputs.
I'm hoping his last suggestion about Super Resolution and FPS cap help - I'll follow up with how things work out.

gedista

I turned off super resolution and limited the fps to 30 to try and I got the crash 23 seconds in game. Was the fastest crash so far for me. I hear my GPUs fans doing a lot of noise every time before this crash happens.