does Founder package not give access to phase II

dabudo

I bought the Founder package during original Kickstarter. I thought this gave me access to phase II but am unable to access the launcher. Am I wrong? Do I have to now pay extra and purchase another bundle?? In My Account, there is no record that I purchased anything. I followed directions to contact customer support, but there were only "categories" that didn't address my situation. I couldn't find a way to actually contact them. There was no "Contact Us" button at the bottom of the page as the directions said there would be. Not that I found anyway.

ShadonSol

Heya! The founder KS pack included access to Alpha 2.

You should have gotten an email with your Kickstarter code - make sure to check your spam.

How to redeem the code: https://support.ashesofcreation.com/hc/en-us/articles/360016195054-Where-do-I-redeem-my-Kickstarter-code

After redeeming your code, you should see a "Get Launcher" button on the website.

If you have any problems during the process, please submit a support ticket here: https://support.ashesofcreation.com/hc/en-us/requests/new